Customer Service Consultant

Why Smartgroup?

Look forward to working with Australia's leading and most trusted provider of Employee Management Services, making the benefits of salary packaging, novated leasing, and fleet management readily available to employers and their employees.

Working at Smart offers more than a job. It is a dynamic workplace that matches the enthusiasm for the work you do and ambition for an exciting fast-paced career. We have all been hired for a purpose and a reason.

Every day you will be part of a team that helps support fellow Australians - many working in essential services, corporates, government, and not-for-profits - to take home more money in their pay packets.

Do you have what it takes to become a Smartgroup Customer Service Consultant?

As one of our valued Customer Service Consultants, you will be the voice of Smartgroup and play an integral role in ensuring each customer receives an exceptional customer experience through every interaction. Whilst it's a high-volume inbound call team, it is through these calls you will be able to achieve results for the customer and our business.

Key Responsibilities include:

• Fulfilling requests and queries from our customers relating to things like salary packaging claims, package change requests and new applications.
• Maintaining standards of information and administration including managing customer data and reporting in a timely way.
• Striving for a first touch resolution with every interaction, whether that be via the telephone or email.
• Offering a superior customer service that helps to maintain the high standing of our organisation in the industry
• Occasional outbound customer calls if required.
• Working towards the achievement of your own individual goals and targets, at that of your team.

Our experienced and supportive leadership team are committed to your success and will provide you with comprehensive training and support from day one.

Successful candidate must be available across 8.00am-7.30pm, working to a rotating roster.

Who you are:

• You are passionate about providing exceptional customer service and your values align to ours
• You have great communication skills, and a demonstrated ability to explain complex information in a simple manner
• You can think outside the box and demonstrate initiative and good problem-solving
• You have excellent time management and organisational skills
• You show resilience
• You don't mind the detail
• You are a good user of systems and applications, even if that's only MS Office
• Any previous experience in a role working with customers on first call resolution of customer queries or in providing customers with product information and benefits, is a plus.

Belong to an organisation that values diversity, inclusivity, and you:

Working at Smart, means you will be working in one of Australia's most authentic, inclusive, and diverse workplaces.

Team members enjoy many benefits and 'perks' that genuinely value them for who they are. You might appreciate some, or all, including:

• 3 extra days off to enjoy summer
• 'MAD' days to Make a Difference to our community and environment
• Birthday leave to celebrate you
• A wellbeing fund to spend your way
• Support for all parents with a progressive, gender-neutral parental leave policy: up to 20 weeks Paid Parental Leave, superannuation contributions and a Return-to-Work Bonus
• Salary packaging and novated leasing benefits (of course)

Take your career beyond further:

Working at Smart can provide a pathway to a career limited only by your own ambitions. We are passionate about investing in you.

Our collaborative team environment and supportive leadership encourages strong performance, learning and development, open lines of communication, along with the freedom to speak up and be heard.

Show us you have what it takes:

If you like the sound of this opportunity and have something special to offer, we'd like to hear about it APPLY ONLINE today.

Emily or Tamara from our Talent Acquisition team will be in touch to discuss the next steps. Please feel free to mention if you require any adjustments to the recruitment process. Not available to work full time? Talk to us about your part time working needs, we are here to listen.

We're committed to Equality, Diversity and Inclusivity. We welcome all people to join our team, including Aboriginal and Torres Strait Islander peoples, people with a disability, all gender identities, LGBTQ+, people of any socioeconomic status, age, race, national origin or ethnicity.

We are proud to hold diversity and inclusion accreditations, including: WGEA Employer of Choice for Gender Equality since 2019; DCA Inclusive Employer 2023-2024; and we have an Innovate Reconciliation Action Plan (RAP).

Please note: All successful candidates will be required to complete background checks which will include a police clearance prior to confirmation of employment. Candidates must have unlimited Australian work rights to be considered for this role.