Sales and Customer Service Consultant
3 weeks ago
We strive to make real, fundamental change driven by a simple purpose: to create the best health and wellbeing for all of Australia.
About the Community TeamAt Medibank, we're dedicated to our purpose, 'Better Health for Better Lives' for both our people and our customers. Geographically based, cross-functional teams have been created because we believe that living and servicing customers locally enhances connection and trust.
This results in longer and more sustainable relationships with our customers, and in turn, more fulfilling work for our people.
Delivering a Personalised ExperienceBy delivering a more tailored, personalised experience, our aim is to make a real difference to the health of our customers and community.
About the RoleWe have an exciting full-time opportunity for a Sales and Customer Service Consultant, internally referred to as a Local Community Consultant, at our Adelaide City and Marion SA stores.
As a Local Community Consultant, you play a pivotal role in bringing Medibank products and services to your local community.
Your Key Responsibilities- You are encouraged to show individual accountability and responsibility for supporting customers end-to-end with outstanding service.
- You possess a cross-set of skills and diversity that equip you to solve a range of standard day-to-day problems.
- You serve local customers in the communication channels of their choice (in store, on the phone, in community, or messaging).
You are curious, creative and enjoy taking accountability for delivering results, all with a willingness to experiment with new ideas and ways of working.
You adapt easily to new challenges and pivot quickly to ensure that your customers are always front of mind.
About YouYou are a multitasking super star with the ability to apply your knowledge across various channels including virtual messaging, face-to-face as well as our phone-based systems.
You thrive on providing great service to the local community. Growing and keeping your customer base is critically important to you.
Being self-motivated and results-focused are part of your personal 'DNA'.
You will possess strong diligence particularly when providing (the right) products and services to your customers, and you are always fastidious about interaction accuracy and the protection of your customers' privacy.
Your formidable team spirit makes you a truly supportive team player – someone willing to step outside your nominal role (and sometimes your comfort zone) to test ideas and support your peers…all with the ambition of serving the community better
Why You'll Love It Here- Flexible Working: Enjoy the freedom to work in-store, work from home, or work out in the community - depending on business requirements.
- Growth Opportunities: Access a range of skills development, career pathways, and chances to innovate within Medibank.
- Supportive Environment: Work in a culture that values your well-being, encourages new ideas, and celebrates success.
If you are a customer service extraordinaire and want to continue to help and support your local community through a multi-channel approach – we want to hear from you.
Inclusion and AccessibilityWe believe in everyone's potential and strive to make Medibank inclusive for all because different perspectives make us better.
We encourage applications from everyone, including Aboriginal and Torres Strait Islander candidates, those with disabilities, and LGBTQIA+ community including transgender and gender diverse applicants.
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