Warranty advisor

2 weeks ago

Sydney, New South Wales, Australia Cars24 Full time

At Cars24 we don't just accept differences, we celebrate it and support it for the benefit of our employees and customers

CARS24 is a global used vehicle e-commerce platform with over US$1 billion in sales. The company originates in India, where it is the largest player in used vehicles, 10X the size of the next competitor. Australia and Dubai are our priority markets. Join the business that's changing the way Australians buy and sell cars

High volume business with huge growth opportunities.

We are looking for a professional, friendly, multi-skilled individual to join us as our Warranty Advisor (fixed term contract for 6 months) to support our customers who are raising a warranty claim for their vehicle. You will be guiding customers through the warranty repair process and managing the daily operation of our warranty business together with our workshop team. You will be the first point of contact for customer warranty claims - ensuring customers have an enjoyable and transparent experience when dealing with any warranty issues. The role is based at our Laverton North location, on-site 5 days a week, Monday to Friday.

What is required:
  • At least 2-3 years experience as a customer service and/or servicing & repair manager, or other experience in the automotive industry with basic mechanical knowledge, along with customer service experience.
  • Ability to liaise between customers and workshop team, ensuring clear communication and efficient operations.
  • Acting as trusted advisor to customers when managing their outstanding warranty claims.
  • Passion and go-getter attitude to achieve strong customer outcomes.
  • Excellent communication skills with ability to explain and resolve queries.
  • Flexibility to work with new and changing technology platforms.
  • Be prepared to undergo a police and background check.
What we offer:
  • Competitive pay: full-time salary at market rates.
  • Exceptional employee benefits
  • Monthly Phone Allowance.
  • Employee Assist Program.
  • Performance based bonuses.
  • Ground-up opportunity: build a big business from scratch and shape the strategic direction of the market, changing the way Australians buy cars.
  • Amazing people & network. You are not alone - we keep standards high for anyone who joins us here.
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