Technical Application Support Specialist

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Technical Application Support SpecialistApply locations Australia - Sydney - New South Wales time type Full time posted on Posted Yesterday job requisition id R0022987

Why Nasdaq

When you work at Nasdaq, you're working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we're all valued for our unique perspective.

Here, you will work for a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence.

Here, we're committed to building a more diverse and inclusive workforce. Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking that is vital for our business and our clients.

What We Offer

Nasdaq Trade Surveillance technology powers surveillance and compliance for over 40 marketplaces, 11 regulators and 200 market participants across 200 markets globally. Scalable to billions of transactions and flexible to manage various unique data sources, NTS holistically examines scenarios across multiple venues and asset classes.

We are currently seeking a Technical Application Support Specialist to join a dedicated project team to deliver a new industry leading surveillance product. This fast paced and time critical project requires previous experience in capital markets, preferably in trading, clearing or surveillance functions.

You can expect an autonomous but fast-paced work environment where you are recognized for your results and ability to drive things forward. Every day brings many opportunities to learn and grow and rewards with a global impact we create.

In return, you will receive a competitive salary package, incredible private health insurance, employee stock purchase plan, paid annual and parental leave, gym sponsorship and more.

What You Will Do

• Performing monitoring of systems for software errors, failures, and capacity issues; troubleshooting, diagnosing and bringing up to senior associates.

• Troubleshooting private data and market data connectivity issues of increasing complexity with clients, exchanges and market centers.

• Using expertise and knowledge to implement and deliver releases to our clients.

• Engaging with both internal teams and our customers on a day-to-day basis.

• Working closely with business analysts and other members of the team to analyze and design efficient solutions to fix reported issues.

• Managing Stock Exchange feeds and projects to integrate or upgrade new and existing trading systems and handling change requests

What We Expect

• At least 4 years of commercial experience in trading technology industry with 2 years experience in supporting financial trading data (pre trade, post trade) or financial trading protocols (e.g. FIX, OMnet, ITCH, OUCH)

• Reasonably in-depth functional and/or industry knowledge – Brokerage / Security Finance – required.

• Experience in application component implementation is required

• Commercial experience using Linux including a good knowledge of scripting

• Proficiency in using Git for version control.

• Excellent communication and stakeholder management, with ability to communicate technical information to non-technical stakeholders .

• Experience in incident management, understanding of ticket workflows and use of escalation.

• Ability to take ownership of tasks from issue analysis, solution design to release deployment.

• Strong time management and organisational skills to manage multiple deliverables simultaneously.

• Experience of working in a globally distributed team

What Would Be Helpful

• Fixed income/OTC market knowledge

• Experience working with multiple asset classes (equity, commodities, fixed income)

• Experience in working with high transaction volumes

Does It Sound Like You?

Please follow through by clicking the "Apply" link and submitting your application. If your skills and experience are a match, we will be in touch soon. In the meantime, please visit our website and social media channels to learn more about our innovative business, inclusive culture and where a career at Nasdaq can take you.

This is a permanent, full time role so candidates should have full working rights in Australia. To be eligible to apply, you must have Australian citizenship or permanent residency status.

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

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