Senior Contact Center Specialist

3 weeks ago

Sydney, New South Wales, Australia Peoplebank Full time

Join to apply for the Senior Contact Center Specialist role at Peoplebank

1 week ago Be among the first 25 applicants

Join to apply for the Senior Contact Center Specialist role at Peoplebank

  • Contact Centre Experience required
  • Candidates must be Australian Citizens
  • Great Career Prospects
Our client is looking for a Senior Contact Centre specialist to join its operations team on a permanent basis. You will be responsible for technical support for Cloud Contact Centre technologies.
Essential Skills and Experience:
  • Minimum of 5 years contact centre experience. Avaya, Verint or NICE CXOne certifications highly preferred.
  • In-depth familiarity with ITIL processes (especially Change Management, Incident Management and Problem Management) and extensive hands-on experience in ITIL environments,
  • Hands-on troubleshooting experience on any Contact Centre solutions/applications
  • Experience in UC & CC design, implementation, and operation.
  • Knowledge of major contact centre technologies including: NICE CXOne SBCs and SIP routing AWS and cloud technologies
  • Demonstrated ability to clearly understand detailed design documents for discussion
  • Proficiency in working independently, demonstrating strong organizational skills, and excelling in high-pressure environments.
For more info contact Aparna on Aparna.Sharma@peoplebank.com.auSeniority level
  • Seniority levelNot Applicable
Employment type
  • Employment typeFull-time
Job function
  • Job functionInformation Technology
  • IndustriesSoftware Development

Referrals increase your chances of interviewing at Peoplebank by 2x

Sign in to set job alerts for "Contact Center Specialist" roles.

Sydney, New South Wales, Australia 1 day ago

Sydney, New South Wales, Australia 2 weeks ago

Executive Assistant and Project CoordinatorAdministration Officer - Non Clinical Assessor

Northmead, New South Wales, Australia 1 week ago

Darlinghurst, New South Wales, Australia 2 days ago

Millers Point, New South Wales, Australia 2 days ago

Medical Workforce Support Officer (Administration Officer Level 6)

Sydney, New South Wales, Australia 2 days ago

Sydney, New South Wales, Australia 5 months ago

St Leonards, New South Wales, Australia 1 week ago

Patient Registration Officer (Administrative Officer Level 3) - virtualADULTS Service - RPA Virtual Hospital

Sydney, New South Wales, Australia 2 days ago

Ambulatory Clinical Support Officer - REQ588100

Randwick, New South Wales, Australia 2 days ago

Sydney, New South Wales, Australia 3 days ago

Administrative Officer (Level 1) - Intensive Care ServiceTalent and Culture Administration Assistant

Sydney, New South Wales, Australia 5 months ago

Sydney, New South Wales, Australia 2 days ago

Chatswood, New South Wales, Australia 4 days ago

Parramatta, New South Wales, Australia A$125,693.00-A$138,510.00 5 days ago

Sydney, New South Wales, Australia 3 hours ago

Client Services & Admin Support Advisors - Multiple Contract Opportunities

Sydney, New South Wales, Australia A$33.00-A$36.00 1 day ago

St Leonards, New South Wales, Australia 1 week ago

Chatswood, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 2 days ago

Sydney, New South Wales, Australia 2 weeks ago

Administration Officer - Bookings Officer

Sydney, New South Wales, Australia 3 weeks ago

Administration Officer (AO3) - Respiratory and Sleep Department - St George Hospital

Kogarah, New South Wales, Australia 3 days ago

Patient Flow and Workforce Clinical Support Officer

St Leonards, New South Wales, Australia 1 week ago

Medical Workforce - JMO Administrative Officer (AO5)

Randwick, New South Wales, Australia 2 weeks ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

  • Senior Contact Center Specialist

    24 hours ago

    Sydney, New South Wales, Australia Peoplebank Full time

    Join to apply for the Senior Contact Center Specialist role at Peoplebank1 week ago Be among the first 25 applicantsJoin to apply for the Senior Contact Center Specialist role at PeoplebankContact Centre Experience requiredCandidates must be Australian CitizensGreat Career ProspectsOur client is looking for a Senior Contact Centre specialist to join its...

  • Senior Contact Center Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Peoplebank Full time

    Join to apply for the Senior Contact Center Specialist role at Peoplebank1 week ago Be among the first 25 applicantsJoin to apply for the Senior Contact Center Specialist role at PeoplebankContact Centre Experience requiredCandidates must be Australian CitizensGreat Career ProspectsOur client is looking for a Senior Contact Centre specialist to join its...

  • Cloud Contact Center Technical Support Lead

    17 hours ago

    Sydney, New South Wales, Australia beBeeTechnical Full time $125,693 - $138,510

    Senior Contact Center Specialist Job OverviewThis is a challenging and rewarding opportunity to join our organization's operations team as a Senior Contact Center Specialist.Key Responsibilities:Providing technical support for Cloud Contact Center technologies, ensuring seamless operation and high service quality.A minimum of 5 years contact center...

  • Contact Center Transformation Lead

    2 days ago

    Sydney, New South Wales, Australia Infosys Singapore & Australia Full time $90,000 - $120,000 per year

    Infosys Consulting is the worldwide management and IT consultancy unit of the Infosys Group (NYSE: INFY), a global advisor to leading companies for strategy, process engineering and technology-enabled transformation programs. We partner with clients to design and implement customized solutions to address their complex business challenges, and to help them in...

  • Contact Center Solutions Consultant

    2 weeks ago

    Sydney, New South Wales, Australia Calabrio Full time

    Are you driven by innovation and looking to thrive in a fast-paced, growing environment? Join us at Calabrio and be part of our dynamic team Help us reshape the landscape of customer experience—where every interaction becomes an opportunity, and every insight drives meaningful change.Introducing Calabrio – the trailblazers in customer experience...

  • Contact Center Solutions Consultant

    3 days ago

    Sydney, New South Wales, Australia Calabrio Full time

    Are you driven by innovation and looking to thrive in a fast-paced, growing environment?Join us at Calabrio and be part of our dynamic teamHelp us reshape the landscape of customer experience—where every interaction becomes an opportunity, and every insight drives meaningful change.Introducing Calabrio – the trailblazers in customer experience...

  • Contact Center Solutions Consultant

    3 days ago

    Sydney, New South Wales, Australia Calabrio Full time

    Are you driven by innovation and looking to thrive in a fast-paced, growing environment?Join us at Calabrio and be part of our dynamic teamHelp us reshape the landscape of customer experience-where every interaction becomes an opportunity, and every insight drives meaningful change.Introducing Calabrio - the trailblazers in customer experience...

  • Contact Center Solutions Consultant

    3 weeks ago

    Sydney, New South Wales, Australia Calabrio Full time

    Are you driven by innovation and looking to thrive in a fast-paced, growing environment? Join us at Calabrio and be part of our dynamic team Help us reshape the landscape of customer experience—where every interaction becomes an opportunity, and every insight drives meaningful change.Introducing Calabrio – the trailblazers in customer experience...

  • Contact Center Solutions Consultant

    3 weeks ago

    Sydney, New South Wales, Australia Calabrio Full time

    Are you driven by innovation and looking to thrive in a fast-paced, growing environment? Join us at Calabrio and be part of our dynamic team Help us reshape the landscape of customer experience—where every interaction becomes an opportunity, and every insight drives meaningful change.Introducing Calabrio – the trailblazers in customer experience...

  • Contact Center Transformation Lead

    3 hours ago

    Sydney, New South Wales, Australia beBeeTransformation Full time $120,000 - $180,000

    About the RoleWe are seeking an experienced transformation leader to spearhead our Contact Center operations. As a key member of our team, you will be responsible for driving business growth and delivering exceptional results.