IT Support

4 weeks ago

Gold Coast, Queensland, Australia National Tiles Full time

Join to apply for the IT Support role at National Tiles

We're looking for an experienced team member to provide IT Support to our teams across the business.

The Opportunity

$70-85k (based on experience) + Super & Benefits

Full Time - Mon-Fri, 40 hours per week

We have an incredible opportunity for an experienced IT Support to join the team at our Stapylton Support Office.

In this role you'll work to monitor, troubleshoot and maintain our IT systems, ensuring seamless operations for our team members. You will use your natural problem-solving skills to overcome challenges, identify solutions and utilise your strong interpersonal skills to adapt your communication style to suit your audience.

The Company

Operating successfully for over 45 years, National Tiles is a recognised leading brand in the supply of tiles and flooring. We're more than just a business, we're a family We prioritise the safety and well-being of all our people, which means that you'll be joining a business that puts you first.

Why Join Us?

  • Job security, in a well-established, growing company
  • Opportunities for career progression - we promote from within
  • Employee benefits app - discounts at your favourite retailers
  • Training, development, and leadership courses
  • Access to health & well-being programs including EAP
  • Excellent company culture that offers a safe and supportive environment
  • Weekly pay cycles
  • Generous staff and family discounts
  • Birthday off every year

Your Role

  • Provide support, face to face, over the phone or online to identify and resolve issues.
  • Logging of tasks, problems and questions and their resolution.
  • Complete daily tasks.
  • Manage customer expectations (keep people informed).
  • Configure, build, and deploy infrastructure devices.
  • Documentation - maintain and add.
  • Liaising with the Infrastructure Services Manager and other IT personnel as required to escalate issues for resolution.
  • To be involved in ad hoc projects.
  • Backup checks and monitoring.
  • Troubleshoot system/network problems and diagnose and solve hardware/software faults.
  • Support the roll-out of new applications, security configurations and updates.
  • Set up new users' accounts and profiles and deactivate offboarded users.
  • Upgrade devices and replace parts as required.
  • Work quickly to respond to enquiries and IT issues within determined timelines.
  • Travel to support our sites, including regional and interstate offices (may include overnight travel).
  • Manage other ad hoc IT & Servicedesk tasks as required.

About You

  • 5 years' experience in a similar role.
  • Strong communication and interpersonal skills
  • Highly organised with exceptional time management skills
  • Proven experience in working autonomously
  • Comprehensive knowledge of Microsoft Windows Desktop operating Systems 10 / 11
  • Comprehensive knowledge of Microsoft Azure and Microsoft 365
  • Comprehensive knowledge of Windows Server operating systems
  • Comprehensive knowledge of Networking fundamentals
  • Comprehensive knowledge of Active Directory

2025 National Tiles – Equal Employment Opportunity (EEO) statement: We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit, and business need.


#J-18808-Ljbffr

  • IT Support

    1 week ago

    Gold Coast, Queensland, Australia Integrity First IT Pty Ltd Full time $60,000 - $90,000 per year

    About the roleWe are looking for a skilled IT Support / Network Technician to join our dynamic team in Ashmore, Queensland. This full-time position offers an exciting opportunity to deliver top-notch technical support and maintain IT infrastructure for a range of small to medium-sized businesses across the Brisbane to Burleigh area.As an integral member of...

  • Broker Support

    1 week ago

    Gold Coast, Queensland, Australia Lend It Finance Group Full time $60,000 - $80,000 per year

    Lend It Finance Group is on the move With our brand new HQ opening at Runaway Bay Marina, we're looking for a Broker Support superstar to join our team and help us keep deals moving fast.**Role: Broker SupportLocation:Runaway Bay Marina, Gold CoastType:Full-Time, In OfficeAbout the Role:Assist brokers with applications, compliance, and settlement...

  • Broker Support

    3 days ago

    Gold Coast, Queensland, Australia Lend It Finance Group Full time $60,000 - $80,000 per year

    Lend It Finance Group is on the move With our brand new HQ opening at Runaway Bay Marina, we're looking for a Broker Support superstar to join our team and help us keep deals moving fast.**Role: Broker SupportLocation: Runaway Bay Marina, Gold CoastType: Full-Time, In Office**About the Role:- Assist brokers with applications, compliance, and settlement...

  • Conference & Events Operations Manager

    4 weeks ago

    Gold Coast, Queensland, Australia MERCURE IT Full time

    Job Description We are seeking a dynamic and detail-oriented Conference & Events Operations Manager to join our Food & Beverage team at Mercure Gold Coast Resort.This role is key to bringing our newly refurbished Conference & Events spaces to life by leading and inspiring our team, fostering a culture of guest passion, and driving financial performance.What...

  • Conference & Events Operations Manager

    3 weeks ago

    Gold Coast, Queensland, Australia MERCURE IT Full time

    OverviewConference & Events Operations Manager to join our Food & Beverage team at Mercure Gold Coast Resort. This role is the key to bringing our newly refurbished Conference & Events spaces to life, through leading and inspiring our team, instilling a culture of guest passion, and driving financial performance.What You Will Be DoingPlanning and executing...

  • Conference & Events Operations Manager

    3 weeks ago

    Gold Coast, Queensland, Australia MERCURE IT Full time

    OverviewConference & Events Operations Manager to join our Food & Beverage team at Mercure Gold Coast Resort. This role is the key to bringing our newly refurbished Conference & Events spaces to life, through leading and inspiring our team, instilling a culture of guest passion, and driving financial performance.What You Will Be DoingPlanning and executing...

  • Tourism & Lifestyle Sales Rep (Hunter Role)

    2 weeks ago

    Gold Coast, Queensland, Australia Touch-It Co Full time $65,000 - $95,000 per year

    $65,000–70,000 + super + performance bonuses (OTE $90k–95k+)About the RoleWe're rolling out a new tourism platform across the Gold Coast and need a driven sales rep to join our team. This is a hunter role — you'll be out every day signing up hotels, bars, restaurants, activity suppliers and retail outlets like gyms, salons, cinemas and souvenir...

  • On-site Computer Tech

    3 days ago

    Gold Coast, Australia F5 IT Pty Ltd Full time

    We are a fast growing computer repair and managed services business looking to take on another member of our forever growing business. **You Must have**: - Permanent work rights within Australia, no restrictions - 2 years + PC troubleshooting experience - MAC & Windows troubleshooting - Expert understanding of hardware tech, building computers, CPU chipset...

  • Technical Support

    2 weeks ago

    Gold Coast, Australia Genesis IT&T Pty Ltd Full time

    **Cyber Security Specialist** - **Gold Coast**: - **Perm position**: - **Hybrid work option.**: - **Support position.** **Responsibilities will include**: - Conduct threat and risk analysis and analyze the business impact of new and existing systems and technologies to eliminate risk, performance, and capacity issues. They implement vulnerability...

  • Service Desk

    1 week ago

    Sunshine Coast, Australia Exclaim IT Full time $60,000 - $90,000 per year

    OverviewLooking for more than just another IT role? This is your chance to join an organisation where your technical expertise directly helps people and communities thrive. Based on the Sunshine Coast, you'll provide hands-on IT support in a supportive and values-driven environment. If you're motivated by solving problems, building strong relationships, and...

  • Service Desk Technician

    4 weeks ago

    Sunshine Coast Regional District, Australia Exclaim IT Full time

    OverviewLooking for more than just another IT role? This is your chance to join an organisation where your technical expertise directly helps people and communities thrive. Based on the Sunshine Coast, you'll provide hands-on IT support in a supportive and values-driven environment. If you're motivated by solving problems, building strong relationships, and...

  • Device Provisioning Technician

    1 week ago

    South West Coast VIC, Australia Virtual IT Group Full time $60,000 - $100,000 per year

    POSITION SUMMARY The primary objective is to provide exceptional customer service, to manage and monitor the Standard Operating Environment (SOE) projects implementations and activities at VITG. To provide guidance to technical engineers in respect to the delivery of all desktop solutions. Under the direction of the Device Provisioning Manager, this...

  • Sales Assistant/IT Technician

    2 weeks ago

    Lismore & Far North Coast, Australia Casphone IT Repairs Full time $60,000 - $80,000 per year

    Join Australia's Newest Telco - Casphone MobileDo you have experience selling NBN, mobile plans, or handsets?Looking to take the next step and become a certified technician? At Casphone, we offer subsidised training programs designed to help our team grow their skills andcertifications. Enjoy exciting commission opportunities and be part of a growing,...

  • Project Coordinator

    7 days ago

    Central Coast, Australia Genesis IT&T Pty Ltd Full time

    **IT implementation experience required**: - **JIRA & Agile experience required**: - **Hunter Region location** **Key Responsbilities** - Provide a range of project support services, including coordinating, implementing and monitoring project plans - Coordinating project resources and analyse budget needs - Prepare and maintain briefs and reports and...