IT Support

1 day ago

Gold Coast, Queensland, Australia National Tiles Full time

Join to apply for the IT Support role at National Tiles

We're looking for an experienced team member to provide IT Support to our teams across the business.

The Opportunity

$70-85k (based on experience) + Super & Benefits

Full Time - Mon-Fri, 40 hours per week

We have an incredible opportunity for an experienced IT Support to join the team at our Stapylton Support Office.

In this role you'll work to monitor, troubleshoot and maintain our IT systems, ensuring seamless operations for our team members. You will use your natural problem-solving skills to overcome challenges, identify solutions and utilise your strong interpersonal skills to adapt your communication style to suit your audience.

The Company

Operating successfully for over 45 years, National Tiles is a recognised leading brand in the supply of tiles and flooring. We're more than just a business, we're a family We prioritise the safety and well-being of all our people, which means that you'll be joining a business that puts you first.

Why Join Us?

  • Job security, in a well-established, growing company
  • Opportunities for career progression - we promote from within
  • Employee benefits app - discounts at your favourite retailers
  • Training, development, and leadership courses
  • Access to health & well-being programs including EAP
  • Excellent company culture that offers a safe and supportive environment
  • Weekly pay cycles
  • Generous staff and family discounts
  • Birthday off every year

Your Role

  • Provide support, face to face, over the phone or online to identify and resolve issues.
  • Logging of tasks, problems and questions and their resolution.
  • Complete daily tasks.
  • Manage customer expectations (keep people informed).
  • Configure, build, and deploy infrastructure devices.
  • Documentation - maintain and add.
  • Liaising with the Infrastructure Services Manager and other IT personnel as required to escalate issues for resolution.
  • To be involved in ad hoc projects.
  • Backup checks and monitoring.
  • Troubleshoot system/network problems and diagnose and solve hardware/software faults.
  • Support the roll-out of new applications, security configurations and updates.
  • Set up new users' accounts and profiles and deactivate offboarded users.
  • Upgrade devices and replace parts as required.
  • Work quickly to respond to enquiries and IT issues within determined timelines.
  • Travel to support our sites, including regional and interstate offices (may include overnight travel).
  • Manage other ad hoc IT & Servicedesk tasks as required.

About You

  • 5 years' experience in a similar role.
  • Strong communication and interpersonal skills
  • Highly organised with exceptional time management skills
  • Proven experience in working autonomously
  • Comprehensive knowledge of Microsoft Windows Desktop operating Systems 10 / 11
  • Comprehensive knowledge of Microsoft Azure and Microsoft 365
  • Comprehensive knowledge of Windows Server operating systems
  • Comprehensive knowledge of Networking fundamentals
  • Comprehensive knowledge of Active Directory

2025 National Tiles – Equal Employment Opportunity (EEO) statement: We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit, and business need.


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