Client Liaison Coordinator

3 weeks ago

Wanneroo, Australia MSWA Full time
Overview

Join MSWA as a Client Liaison Coordinator at the Butler service centre in Butler, Western Australia. This full-time fixed-term role (end date 06/02/2026) manages a caseload of Aged Care or NDIS-funded clients. Your primary responsibilities will include connecting clients with internal and external services, guiding them through their Aged Care or NDIS journey, and helping them achieve their defined and funded goals.

Responsibilities
  • Develop and implement service agreements.
  • Address feedback about services and assess service referrals to ensure funding eligibility.
  • Monitor client budgets and costings.
  • Conduct in-home visits to better understand client needs.
  • Ensure compliance with Aged Care and NDIS standards.
Essential Requirements
  • Experience or qualifications in Disability Services or Aged Care Services, ideally within a similar role.
  • Excellent interpersonal and communication skills.
  • A genuine desire to make a difference.
  • NDIS Worker Screening Check (or willingness to obtain).
  • Current Australian "C" Class Drivers Licence with no restrictions.
  • Exceptional time management and organisational skills to prioritise your workload and meet conflicting deadlines in a busy environment.
  • Administrative skills with the ability to multitask in a dynamic environment.
  • A positive attitude, which makes a huge difference.
Benefits

As a not-for-profit organisation we offer generous salary packaging options to all employees. Currently up to $18,500 can be packaged to cover things like living expenses, mortgage payments, or car leasing - this means you pay less tax on your income

We also offer generous leave policies, discounts on major retailers and an opportunity to do (what we think is) challenging and rewarding work every day. But above all you will be a part of MSWA's purpose to empower Western Australians living with neurological conditions to live their best life.

Do you believe in life not limits?

If you're prepared to join us in making a significant impact, apply now and let's discuss what life at MSWA looks like.

For a confidential conversation, please email talent@mswa.org.au.

Job Details
  • Seniority level: Mid-Senior level
  • Employment type: Contract
  • Job function: Health Care Provider
  • Industries: Non-profit Organizations
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