Area Manager
3 weeks ago
As part of the Customer Service Network leadership team, you will be responsible for developing and maintaining the highest standards of customer service to improve the financial wellbeing of our customers and communities.
As an Area Manager, you will lead the branch teams in your area, working with the Branch Support Manager to ensure each Branch Manager is delivering outstanding customer outcomes.
You will also be an integral part of the Regional Leadership Team, helping your Regional General Manager to determine area and regional priorities and cascade these to your branch network.
Your impact & Contribution
As an Area Manager, you will inspire the Branch Managers in your area to deliver outstanding customer outcomes. By role modelling values-based behaviours and coaching team members to provide excellent customer service, you will deliver on our purpose to improve the financial wellbeing of our customers and communities.
You will also develop strategic initiatives with the Regional General Manager to help achieve area, regional and national goals, and will identify and develop talent within your business.
What will be your key responsibilities?
Delivering a #1 customer service experience
- Planning the area's day-to-day operating rhythm in line with customer needs and the Bank's priorities
- Role modelling values-based behaviours and coaching team members to provide excellent customer service during regular scheduled and unscheduled branch visits
- Holding regular discussions with Branch Managers, your Branch Support Manager and your Deputy Area Manager (if applicable) to review their performance and identify support required
- Developing a passionate, high-performing culture in branch leaders and their teams through observation, feedback and coaching
- Leading change in your area by taking the time to understand it, monitoring the embedding process, and supporting your team and customers through it
- Reviewing key business reports across your area to assess branch performance; identify opportunities for improvement; and help you plan branch visits, inspections and coaching sessions
- Participating in area lending meetings to help manage lending performance and the lending pipeline
- Understanding the key risks in your area and proactively managing them to protect your customers and team, including reviewing property and technology issues, and continuity planning
- Superior ability to lead and develop a team remotely through observation, feedback and coaching
- In-depth knowledge of the retail bank and the ability to advise on all service, compliance and operating matters
- Exceptional customer service and relationship management abilities
- Knowledge of the business and management principles involved in planning, allocating resources and coordinating team member activities
- A well-developed understand of Risk in a Retail setting
- Exemplary verbal and written communication skills and the ability to influence and build key relationships within the area and broadly across the retail bank
- Strong business acumen, including a knowledge of banking and how to analyse and report financial data
- Demonstrable business development skills with prior success in achieving outstanding business results
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Advertising End Date: 09/06/2025
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