Concierge Team Leader

3 weeks ago

Melbourne, Victoria, Australia Pullman Hotels & Resorts Full time
Company Description

Pullman Melbourne on the Park is located at the edge of the Fitzroy Gardens and a short stroll from the MCG, its one of the most iconic hotels in Melbourne with a long legacy of providing first class accommodation to business travellers, excited tourists and energetic sports fans.

Our renovated stylish 419 rooms provide our guests with a truly luxurious experience. At the heart of our hotel is our extraordinary team who turn small gestures into heart-warming moments.

The hotel features our Cliveden Bar & Dining; extensive Conference & Event facilities; Executive Lounge; Swimming Pool and Health Club.

Hospitality is a work of heart,

Join us and become a Heartist.

Job Description

Our Concierge team is responsible for providing first impressions to our guests, and as a Concierge Team Leader, your key responsibilities will include (but not limited to):
  • Welcoming guests.
  • Carrying luggage.
  • Valet parking guest vehicles.
  • Explaining hotel facilities.
  • Maintaining the cleanliness standards of the Hotel entrance.
  • Providing tourism information including dining and entertainment recommendations.
  • Promoting the Accor Live Limitless Loyalty Program.
  • Ability to work a flexible 7-day roster including AM and PM shifts.

You will also be well-presented with a positive and professional attitude and have a passion for hotel operations and providing exceptional customer service.

Qualifications

The successful candidate will have previous experience in a similar role plus (but not limited to):
  • Ability to lift sometimes heavy luggage.
  • Ability to work as part of a team but also independently.
  • Ability to provide prompt and efficient service including upselling advantageous.
  • Time management skills with the ability to multi-task.
  • Responsible Service of Alcohol and
  • C Class Driver's Licence (Manual).

Additional Information

The Pullman brand is part of the Accor Group. As the global market leader, Accor Hotels offers a worldwide network of hospitality and tourism services, with a diverse portfolio of renowned brands. Just a few of the perks include:

  • Ongoing Career and Professional Development Opportunities
  • A Rewarding Work Environment
  • Global Discounts on Hotel Accommodation & Food and Beverage

Click 'Apply' today to begin your journey with Accor Hotels.
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