Multifunctional Attendant

Mayfield (Awabakal Country), NSW, Australia

Our Balance team embraces the fitness and wellness lifestyle with enthusiasm. This role is responsible for assisting with the management of front of house reception, inbound sales, and monitoring of gym floor across Mayfield, New Lambton, and Cardiff sites of Balance Health Clubs. We are currently seeking a full-time Multifunctional Attendant to join our Balance team. Duties include but are not limited to:

1. Assist with the management of a busy front desk in a professional and energetic manner
2. Undertake opening and closing procedures
3. Process payments and balance the till
4. Conduct end-of-month stock-takes
5. Build and maintain health club relationships
6. Maintain safe and clean facilities at all times, including regular cleaning of gym and equipment
7. Monitor and report equipment faults for repair

Please note that this is a full-time position requiring availability throughout the week and on weekends. Shifts may be during the day or evening, and flexibility across the week is necessary.

As part of The Wests Group recruitment process, all candidates progressing to the next stage will undergo due diligence and probity checks, including a Criminal History Check, reference checks, and right to work verification. All checks and costs are facilitated by The Wests Group.

Certifications required: First Aid, CPR, and WWCC#

Candidates with a Certificate III in Fitness or those working towards it can upskill with Balance to teach Group Fitness classes such as Pilates, cycle, and aqua aerobics.

The Wests Group is a Child Safe organisation committed to providing a safe environment for children and young people. All applicants will undergo extensive screening, including reference checks, identity verification, Working with Children's check, and/or national criminal history check. For more information, refer to the Child Safe Standards attachment or the Office of the Children's Guardian website.

About you

You are member-focused, passionate about health and fitness, and capable of building rapport with members. Your strengths include providing exceptional customer service and maintaining a clean and safe environment. Previous experience in reception/admin roles with basic computer skills in Word and Excel is highly regarded. You are committed to maintaining a Child Safe environment at all times.

About us

Balance is owned by The Wests Group Australia, a Newcastle-based, not-for-profit, membership organisation offering exceptional entertainment, accommodation, and dining across five clubs and three hotels. We pride ourselves on exceptional service and state-of-the-art health facilities.

We value our staff and offer numerous benefits, including:

• Wellbeing: First Nations Cultural Leave, flu vaccinations, Wellbeing Leave, flexible work options, community care leave, and employee assistance programs (EAP)
• Career: Certificate III in Hospitality, paid traineeships, leadership programs
• Financial: Paid parental leave, 17.5% annual leave loading, above-award wages, penalty rates, and 40% off meals for employees
• Lifestyle: Complimentary gym membership, discounted NIB Health Insurance, savings on Reflections Holiday Parks, and discounted accommodation at our hotels

We welcome candidates from diverse backgrounds to reflect the communities we serve. Aboriginal and Torres Strait Islander peoples are encouraged to apply.