Business Support Officer

5 days ago

Newcastle, New South Wales, Australia InfraBuild Full time

About the role

This is a newly created role at InfraBuild Newcastle where you will be at the front line of our business and provide face-to-face support to staff, contractors, and key stakeholders. You will manage the day-to-day customers and clients, guaranteeing exceptional support and services.

Responsibilities include:

  • Provide high-level support to the Operations Manager
  • Provide face-to-face, email-based, and over-the-phone type of customer service
  • Provide quotes, pricing, and responding to general queries of customers
  • Prepare meeting material, presentations, and reports as directed
  • Diary management and administrative support
  • Processing and completing purchase orders
  • Performing general administrative work and assisting in ad hoc activities – warehousing, despatch, and inventories
  • Applying and reinforcing all InfraBuild policies and procedures relating to the management of Health and Safety values to employees and customers
  • Identifying opportunities for continuous improvement

You will be able to work effectively with a diverse range of people and be able to build and maintain effective working relationships with both peers and supervisors.

Qualifications:

  • Background or exposure to the construction, manufacturing, or steel industry is highly regarded
  • Strong organisational and administrative skills with a high level of attention to detail
  • Proficiency in Microsoft Excel, including advanced formula use and data formatting
  • Previous experience in SAP ERP is desirable
  • Excellent communication skills, both written and verbal
  • Ability to manage multiple tasks, prioritise effectively, and maintain a high level of accuracy
  • Problem-solving skills with a focus on process improvement

Key Benefits

Below are some of our key central benefits that are available to all employees. Other benefits may be available depending on your role or site.

  • Generous parental leave: 20 weeks paid Primary Carer Leave and 3 weeks paid Partner Leave for those who have worked at the business for at least 12 months. The company also provides superannuation contributions for the Primary Carer during the period of unpaid parental leave for eligible employees (limitations apply).
  • Employee Benefits Program: discounts for employees, friends, and family on a huge selection of products and services from a variety of brands including Samsung, Coles, Harvey Norman, Village Cinemas, Dick Smith, Vodafone, Thrifty, and many more.
  • Corporate rates for private health insurance: Nib Health Insurance offers discounted cover for employees.
  • Recruitment referral awards: $1500 is awarded to eligible employees for referring friends or family to an open role if the candidate is successful.
  • Employee Assistance Program: Converge International, our EAP, offers confidential, professional, and free counselling and support resources in areas such as marriage/family difficulties, interpersonal conflict, stress, depression or anxiety, alcohol and/or drug dependencies, grief, loss or trauma, and workplace problems.
  • Self-Care Bento Boxes: A series of 45-minute online sessions for self-care, providing effective strategies to enhance self-awareness and self-compassion. Topics include sleep, diet, exercise, burnout, and more.
  • Mental Health First Aiders support: Caring for the health and safety of our people is fundamental to the way we operate. We have Mental Health First Aiders on the majority of our sites available and who have the skills to recognise, connect, and respond to someone experiencing a mental health problem or mental health crisis.

About us

InfraBuild is Australia's leading integrated steel manufacturing, distribution, and recycling business, making steel using our electric arc furnaces. We provide solutions for commercial and residential construction, large scale and nation-building infrastructure as well as our primary producers and rural sectors. With ambitions to be carbon neutral by 2030, each day we help build futures through sustainable steel.

InfraBuild's mesh team is a manufacturing channel within the InfraBuild business with over 100 years' experience in mesh manufacturing. Our high-volume machines are across 3 facilities in VIC, NSA, and QLD. The rod from which our mesh products are manufactured is sourced from InfraBuild's integrated supply chain, ensuring our commitment to locally produced steel.

Why work here?

We offer more than just a job; we provide a dynamic environment built on three pillars that define our commitment to both our team and our industry.

  • Work with a greater purpose: Join us in the pursuit of a sustainable future as we progress our ambition to become carbon-neutral. You will contribute to a legacy that not only helps to build our nation but sustains our environment for future generations. Embrace a culture where differences are celebrated, innovation is embraced, and valuing everyone's unique perspectives contributes to our transformation.
    • Work well - live better: We understand the importance of working in an environment which supports you to balance your personal and professional life. Experience a culture that values you as a whole person - where family extends to the workplace and your well-being matters. You'll thrive not only in your career with us but beyond.
      • Build your own future: Step into a culture where every day is an opportunity to grow, and where driving your own development is not just encouraged; it's expected. You'll be empowered to take the wheel of your learning journey and uncover your potential. The possibilities are limitless.

We invite you to forge your career in a workplace where passion meets purpose, wellbeing is nurtured, and the opportunity to thrive is in your hands.

It is our ambition at InfraBuild to cultivate an inclusive workplace that is as diverse as the communities we serve. We encourage candidates from all cultural backgrounds, genders, orientations, age groups, and abilities to apply. Your diversity is our strength in creating sustainable and innovative steel solutions for Australia's tomorrow.

We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.

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