Customer Care Consultant

2 weeks ago

Brisbane, Queensland, Australia Plan Partners Full time

Customer Care Consultant - Call Centre page is loaded

Customer Care Consultant - Call CentreApply locations Brisbane - Level 18 time type Full time posted on Posted Yesterday job requisition id R7848 At MMS we're proud of our history, our heart, and our commitment to making a difference to people's lives. We care because people matter. We collaborate because the biggest achievements are made together, and we continuously create because some of the best innovations have yet to be imagined.
  • Start dates: 18th August 2025 or 1st September 2025
    • Enjoy working 2 Days in Office and 3 Days from Home

As a Customer Care Consultant in our Brisbane contact centre, you will champion our value of Customer Always, demonstrating a customer-centric mindset in all your interactions. You will be the first point of contact for customers, responding promptly, helping with inquiries, resolving issues, and explaining technical information in a simple manner.

These roles provide an entry point into the Financial Services industry.We will provide you with all the tools and the training that you need to succeed.

Why MMS?

  • We believe we are Better Together; we work together to do the right thing and deliver better outcomes for our customers and each other
  • We provide youwith all the necessary training in salary packaging and novated leasing
  • Work-Life Balance - 38 hours a week with a rotating roster between 8am and 7pm, no weekend work
  • We provide you with everything you need to get started, you'll receive a company laptop, monitor, keyboard, mouse, and headset

What's your contribution?

  • A strong customer service focus
  • Recent experience working in Contact Centre, Retail or Hospitality
  • You enjoy assisting customers with their enquiries and can provide simple explanations to complex issues
  • Keen problem solver who thinks outside the box
  • Exceptional verbal and written communication skills
  • Demonstrated attention to detail
  • Solid experience learning and using new systems

What we can offer you:

  • Novated leasing benefits and discounts

  • 12 weeks paid parental leave and access to our Parents Portal

  • Comprehensive learning and development opportunities to support your career growth

  • Sonder digital wellbeing platform, providing personalised support 24/7, plus annual flu vaccinations

  • Default Income Protection Insurance reimbursed for members of the MMS Default Super Fund

  • Exempt Employee Share Plan

Embracing our value of Everyone Matters we hold a collective commitment to foster an environment where all differences are valued and respected.

  • We encourage individuals from all backgrounds including Aboriginal and Torres Strait Islander peoples, those caring for someone or living with a disability, LGBTQIA+ and culturally diverse applicants to apply.

  • We embrace hybrid working and welcome conversations about flexibility.

Please note all successful candidates will undergo background checks (including criminal history and ASIC checks) and an NDIS Workers Screening Check if appropriate. All information provided will be treated confidentially.

We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.

If you identify as a person living with disability and require adjustments to our recruitment process, please contact us at mmsgrouprecruitment@mmsg.com.au

About Us

The McMillan Shakespeare Group (MMS) is a trusted provider of salary packaging, novated leasing, disability plan management and support co-ordination, asset management and related financial products and services. From our origins in 1988 when we created Australia's salary packaging industry to today, MMS has a proud history of innovation and exceptional service.

Through our subsidiaries, we offer a breadth of services and expertise designed to responsibly deliver superior long-term value to our clients and customers, which include Federal and State governments and some of the largest public and private sector, health and charitable organisations.

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