Store Manager

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Direct message the job poster from SARAH & SEBASTIAN

We are seeking an experienced Store Manager to lead our team in our flagship store, The Strand Arcade, Sydney.

As a Store Manager at Sarah & Sebastian, you will play a pivotal role in leading and overseeing all aspects of the store, ensuring an exceptional luxury experience for our clients. You will be responsible for driving sales, managing a high-performing team, and maintaining operational excellence.

WHAT YOU WILL DO

• Leadership and Team Management: Lead, mentor, and develop the store team to achieve sales goals and deliver outstanding client service. Foster a positive and collaborative work environment.
• Client Experience: Cultivate a culture of clientelling, ensuring that every client receives a personalised and memorable luxury experience. Manage client relationships and resolve escalations effectively.
• Sales and Business Development: Drive sales and profitability by implementing effective strategies, analyzing performance, and maximising business opportunities.
• Operational Excellence: Oversee all store operations, including visual merchandising, inventory management, compliance, and adherence to company procedures.
• Strategic Planning: Contribute to the development and execution of store strategies to achieve business objectives and enhance the brand's presence.

ABOUT YOU

• The successful candidate will be an experienced and results-driven retail leader with a passion for luxury and client service.
• 5+ years of retail management experience, with a proven track record of success in a senior or flagship store management role, ideally in jewellery.
• Exceptional leadership, communication, and interpersonal skills.
• Strong business acumen, analytical skills, and a strategic mindset.
• A passion for developing and motivating teams.
• Ability to work a Tuesday to Saturday roster
• Aligned with our brand's core values:

MAKING WAVES: Push boundaries, challenge the norm, and innovate.

ACT WITH PRECISION: Deliver with attention to detail and consistency.

INSPIRE COMMUNITY: Lead with collaboration, inclusivity, and shared success.

PROTECT WHAT IS PRECIOUS: Be an advocate for sustainability and ocean conservation.

WHAT YOU WILL RECEIVE

• Generous salary package, product allowance, incentives and 50% staff discount.
• A complimentary SOLDERED bracelet.
• 2 consecutive days off - Sunday & Monday
• Comprehensive Employee Assistance Program.
• The opportunity to make a significant impact on a brand that values sustainability and ocean conservation.

ABOUT US

Established in 2012, SARAH & SEBASTIAN is a conceptual fine jewellery studio, crafting new natural icons, engineered to inspire. Founded by designers Sarah Munro and Robert Sebastian Grynkofki, our studio is reimagining the world of fine jewellery—where exquisite artistry meets an elevated edge.

Our architecturally designed stores across Australia exist as an immersive window inside the brand. Where we offer luxury services including Ear Alchemy Piercing, Soldered Permanent Jewellery and Fine Jewellery Consultations for engagement and wedding bands.

With an innate connection to our precious Australian landscape and ocean, we are committed to preserving its rare beauty for the future through local manufacturing, conscious production and philanthropic initiatives.

Join Sarah & Sebastian and play a key role in our exciting journey. Apply with your resume and cover letter outlining your relevant experience.

Only successful candidates will be contacted.

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• Job functionCustomer Service, Management, and Sales
• IndustriesRetail Apparel and Fashion, Retail Luxury Goods and Jewelry, and Retail

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