Defence Relationship Manager

Overview

Job title: Defence Relationship Manager

Position Type: Permanent

Location: Preferred location is Canberra; however, we are open to candidates in other cities based on experience. Regular travel across Australia is required.

Job Category: Banking and Financial Services, Insurance & Superannuation

Join Our Employer Engagement Team

At CSC, our Employer Engagement team is dedicated to delivering tailored solutions that boost the financial literacy of our members. We work closely with employers, providing expert training and resources to ensure their experience with CSC is seamless and efficient. By empowering employers to easily meet their obligations, we create a strong foundation for financial security and success.

If you're passionate about building meaningful relationships and driving collaboration, this is your chance to be part of a team that truly makes an impact.

About the Role

The Defence Relationship Manager focuses on partnering with Australian Defence Force (ADF) bases and Defence stakeholders to deliver value add services to Defence personnel. This role focuses on delivering valuable, tailored services to Defence personnel, including both Australian Public Service and ADF members. The Defence Relationship Manager will play a crucial role in driving the growth, development and management of strategic relationships with our key employers, primarily the ADF, ensuring alignment with organisational objectives and the unique needs of Defence personnel.

Responsibilities

• Build and maintain strong relationships with key Defence contacts across Australia
• Collaborate with internal teams to support CSC's strategic goals
• Conduct research to develop effective account plans and tailored solutions
• Deliver support services aligned with Defence's superannuation obligations and value proposition
• Provide engaging education programs to grow and retain Defence membership
• Offer expert advice on superannuation and stay up to date with legislative changes
• Identify and resolve operational issues through innovative, continuous improvement strategies
• Develop and implement innovative strategies to identify, mitigate, and resolve operational issues, driving continuous improvement

What we're looking for

• Australian Citizenship with the ability to hold and maintain a Baseline Clearance
• RG146 qualification or ability to obtain
• Experience in either superannuation, financial or government services
• Strong understanding of ADF structure and major bases nationwide
• Ability to build senior-level relationships and develop mutually beneficial client solutions
• Strong analytical, problem-solving, and result-driven skills
• Proven ability to drive results and influence others through effective communication, negotiation and persuasion
• Ability to manage multiple priorities under pressure
• Great interpersonal skills and professional presentation
• Collaborative team player who can also work independently
• Flexible and hybrid work arrangements
• A forward-thinking, innovative team environment with ongoing training and professional development opportunities
• The autonomy to shape your role while contributing to a supportive team
• A purpose-driven organisation that proudly serves those who serve Australia
• Access to CSC's structured competency framework for career development

What you'll get in return

A career where you belong

At CSC, we're committed to more than super — we're committed to people. That means creating a workplace that values diversity, promotes equity, and fosters inclusion across everything we do.

Our gender equality strategy is more than a promise — it's a plan. We\'re actively increasing representation in our workforce, removing barriers to career progression, and creating pathways for all employees to grow and succeed.

We welcome candidates of all genders, cultural backgrounds, ages, sexualities, and abilities. We offer flexible work, inclusive policies, and development opportunities designed to support you at every stage of your career.

We're proud to be an equal opportunity employer — and proud of the progress we're making. Join a workplace where you can thrive, grow, and belong.

Learn more about CSC and our benefits:
www.csc.gov.au/Members/About-CSC/Careers

How to apply

To apply for this opportunity, please submit your application via the Apply link in this advertisement, including a CV and a cover letter outlining:

• Your relevant experience and how it aligns with the responsibilities of this role
• What interests you about this opportunity and why you'd like to join CSC

To ensure all applications are considered in the review process, we request you to please apply through the advertised links only.

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