Clinic Co Ordinator

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Clinic Co Ordinator

The closing date is 19 August 2025

Mental Health Clinic Co Ordinator - 30 hours per week Tuesday to Friday

The Clinic Co-ordinator will be the first point of contact for patients and visitors attending the Mental Health Unit. You will reception and co-ordinate out-patient clinics and follow up appointments. The role will also include the filing of correspondence as per Mental Health Directorate procedures, the retrieving and returning of casenotes to the main filing library, prepping of casenotes for outpatient clinic and in conjunction with colleagues maintain the records library in accordance with local policy and retention and destruction schedules.

Maintain the Medical Records Library ensuring files are stored in the correct areas.

The Clinic Co-ordinator may also be required to cover at any site within the Mental Health Directorate as directed by their line manager.

Main duties of the job

We are looking for a friendly, approachable individual to join our Mental Health Team as a Clinic Co-ordinator to provide a high quality reception and administrative support. Your base will be split between the Mental Health Department at Ysbyty Cwm Cynon and Keir Hardie Health Park. The successful candidate will need to have a flexible approach to work and may be required to travel to other community sites to reception outpatient clinics if required

Excellent organisational and communication skills are essential as well as a flexible approach to work, along with an ability to deal with distressed and irate clients/carers with sensitivity and diplomacy. Successful candidate will have previous office experience, ideally in a similar role within the NHS, Social Care or other health related environment and be able to prioritise work to meet tight deadlines. A good general education, educated to 3 GCSEs or equivalent, as well as knowledge of Health Board IT systems to include Welshpas, FACE and WCCIS would be desirable although full training will be given. Experience of the use of Email, Word, Excel and also data entry will be required

The successful candidate will be able to work in a challenging environment and have a sensitive, caring and non-judgemental attitude to issues faced by people with Mental Health problems.

About us

Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.

We live by our core values:

• We listen, learn and improve
• We treat everyone with respect
• We all work together as one team

We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.

Job responsibilities

Please see attached Job Description and Person Specification for Full Details.

• First point of contact for patients and visitors attending the Mental Health UnitYou will cover reception and co-ordinate out-patient clinics and follow up appointments
• Filing of correspondence as per Mental Health Directorate procedures, the retrieving and returning of casenotes to the main filing library, prepping of casenotes for outpatient clinic and in conjunction with colleagues maintain the records library in accordance with local policy and retention and destruction schedules.
• Work in a challenging environment and have a sensitive, caring and non-judgemental attitude to issues faced by people with Mental Health problems

Welsh Skills Desirable:This post is advertised as Welsh Desirable. This doesnt mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isnt fluency, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see Welsh Language Guidance in the documents right at the bottom.

Person SpecificationEducation/Qualifications/Training

• 3 GCSEs or equivalent
• IT Qualification or experience
• Use of NHS Databases

Experience

• Previous all round office experience
• Experience of using databases.
• Experienced in the use of Microsoft Packages
• Has previously worked in the NHS or similar environment

Skills

• Experience of working in a challenging environment
• Welsh Language Skills (Level 3 and above/B2) are Desirable for this Role.

Knowledge

• Competent in the use of Microsoft Packages, Outlook, Word and Excel
• Experience of using Databases
• Knowledge of Welshpas (Myrddin), FACE & NWIS IT systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Cwm Taf Morgannwg University Health Board

Address

Keir Hardie Health Park and Ysbyty Cwm Cynon

Keir Hardie Health Park and Ysbyty Cwm Cynon

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