Application Support Engineer

Get AI-powered advice on this job and more exclusive features.

This range is provided by Salt. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Technical Support Engineer - Integrations

(Application Support)

· Fortune 500 cloud based blue chip organization

· 12 months contract opportunity - with a high potential to go permanent

· Offering: $450/day including super

· Location: Sydney CBD - Hybrid work Arrangements - 2 days from office

About the role:

As a Technical Support Engineer, you will be responsible for managing and resolving the most challenging issues and escalation for the customer and providing technical guidance in addressing their business needs. The focus will be on addressing complex Integration issues that are inbound or outbound of the internal Platform.

Roles and Responsibilities

• Customer Advocate provides support to users/administrators of our platform.
• Contributing to the growth of the best practices for the delivery of support services.
• Understanding our platform, cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations.
• Maintaining technical expertise in assigned areas of product functionality and using that expertise to help customers.
• Communicating with customers and our teams through cases, phone and other digital methods.
• Maintaining impeccable case hygiene and customer related files and records.

Skills:

• Must have 2+ years of related experience within either application technical support or software development environment.
• Must have well developed experience implementing, maintaining, or supporting two (or more) of the following:
• Strong knowledge of LDAP/Active Directory, SSO or other authentication or user management systems (e.g. Azure AD, Okta. SAML, SiteMinder)
• Strong understanding of Email Infrastructure (e.g. Exchange, Office 365, Postfix)
• Advance knowledge on Web Services (consuming or providing) (SOAP, REST)
• Data Extraction Technologies (e.g. JDBC, ODBC) or ETL integrations
• Strong working knowledge on Network infrastructure
• Strong knowledge of OAuth and OIDC. Experience providing SaaS / PaaS support.
• A fundamental understanding of ITIL framework
• Experience using tools like Splunk/Wireshark and understanding common SaaS cloud and on-premises infrastructure components.
• Advance knowledge of the components in a web applications stack.
• Experience with relational databases (e.g. MySQL, Oracle).

Prior experience:

• Demonstrated ability to understand the problem statement and troubleshoot complex technical issues with ease.
• Demonstrated ability to understand, create and speak to use cases based on reported issues/problem statements to progress investigations and identify possible causes of the reported behaviour.
• Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems.
• Personal commitment to quality and customer service.
• Ability to multi-task and efficiently manage case backlog.

Education:

Bachelor's in computer science (or related technical degree) preferred.

Please Note: Due to the nature of the role, Candidates Must be based in Sydney and must be Permanent Residents or Citizens to be considered for this role.

To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx), or you may send through a copy of your latest CV to rsharma@welovesalt.com for a confidential discussion.

• Associate

• Contract

• Information Technology
• Industries: Software Development, Technology, Information and Media, and IT Services and IT Consulting