Application Support Engineer

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Join to apply for theApplication Support Engineerrole atResonate CX
Resonate is an Australian tech start up that has an enterprise Customer Experience (CX) platform (SaaS).
Our Voice of Customer and Voice of Employee platform leverages the latest technology including machine learning, text analytics, and data visualizations to help close the loop faster and deliver actionable insights to leading companies.
Resonate has a range of flagship customers and growing brand recognition in the space.
We're looking for anApplication Support Engineerto strengthen the team in our Sydney office.
In this position, you will provide a crucial operational function in maintaining and bringing innovation to the production environment of our cloud-based SaaS product (100% on Microsoft Azure).
The Successful Candidate Will Perform The Following Tasks
Support daily operations of production cloud environments on Microsoft Azure
Improve monitoring, stability and reliability of the platform
Be responsible for incident response, end to end
Identify and execute upon automation opportunities
Manage automated and manual deployments
VM maintenance, upgrading, hardening and patching
Document process & help identify and create new procedures to improve operations
Manage 2nd and 3rd level service requests
Work within a highly technical, multi-skilled team
have the following key technical competencies:
Strong skills in Microsoft SQL Server/PowerShell
Solid experience in infrastructure or a SAAS architecture
Trained/Certified or Experienced in Microsoft Azure
Solid experience with Windows, virtualization, networks
Master troubleshooter under SLA constraints
A strong sense of automation/integration
you are also someone:
Who takes pride in their work and is looking to make magic.
Who is a team player, demonstrates ownership and can get the job done.
Who communicates effectively, calls out for support when needed and provides it when the opportunity arises.
Who can multi-task and manage multiple assignments in a fast-paced environment.
Who is hungry and passionate to be keep up with the latest technologies and trends.
Required Qualifications
Degree or tertiary qualification in IT, networking, computer science or equivalent
Minimum 3 years industry experience in an operations/infrastructure or equivalent role.
Nice To Haves Include
Experience in a SaaS product company
Experience with ISMS (ISO27001/GDPR)
ITIL Certified
Benefits
Here is what you can expect when working with us:
Support and guidance to grow within your role and beyond
Work with highly skilled peers with knowledge sharing as an ethos
A growing and fun culture that you will be a vital part of and help drive
Stay cutting edge & help others with the same
This is your chance to join a company that's about to start the next chapter in growth.
If you are that person who is a creative thinker, loves to solve problems and deliver quality through excellence, then contact us
Housekeeping
Please include a brief cover letter on why you think the job is a good fit for you
This is an on-premise job in our North Sydney office
Applicants need to be eligible to work in a permanent position in Australia
Apply Now
Seniority level
Seniority level
Entry level
Employment type
Employment type
Full-time
Job function
Job function
Information Technology
Industries
Software Development
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