appointment setter

3 weeks ago

Sydney, New South Wales, Australia SHE-com Full time
Appointment Setter

Contractor (Commission Only)

The Opportunity

SHE-com is looking for motivated and dynamic Appointment Setter to join our growing team. In this role, you will engage warm leads via outbound calls to book them in for consultations with our Growth Managers (Closers). As an Appointment Setter, you'll play a crucial role in the sales pipeline by identifying client needs and facilitating opportunities for them to explore SHE-com's transformative programs.

Key Responsibilities
  • Outbound Calls: Conduct high-volume outbound calls to warm leads, ensuring an exceptional customer experience.
  • Discovery & Scheduling: Qualify leads and schedule them for calls with Growth Managers, accurately logging appointments in the CRM system.
  • Pipeline Management: Track, manage, and follow up on leads, including reschedules, no-shows, and cancellations.
  • KPI Achievement: Consistently meet or exceed daily and weekly KPIs, including call volume and booked appointments.
  • Collaboration: Work closely with the sales team to refine messaging, improve processes, and achieve department goals.
  • Training Participation: Attend weekly training sessions

What We're Looking For
  • Proven experience in outbound calling or appointment setting, preferably in sales or customer service roles.
  • Strong communication and interpersonal skills, with the ability to build rapport quickly over the phone.
  • Self-motivated and results-driven, with a proven ability to meet or exceed targets.
  • Familiarity with CRM systems (HubSpot preferred) and lead management.
  • A team player who thrives in a collaborative, fast-paced environment.
  • Availability to work 30-40 hours per week, including occasional evenings or weekends.

What We Offer
  • Training & Support: Comprehensive onboarding and continuous professional development to ensure your success.
  • Flexible Remote Work: Work from home with a schedule that balances productivity and personal time.
  • Competitive Commission: Earn 5% commissions on all cash collected from your booked appointments.
  • Growth Opportunities: Pathways to advance into higher-level roles based on performance and results.
  • Empowering Mission: Be part of a company dedicated to the growth and success of women in e-commerce.

How to Apply
  • Submit Your Resume: Highlighting relevant experience.
  • Video Cover Letter (1-2 minutes):

○ Why are you applying for this role at SHE-com?

○ What about the company or position excites you?

○ Why are you a great fit for this role?

Email us your video and resume to careers@shecom.co with the subject line: "Your New Appointment Setter"
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