Marketing Automation and Operations Manager

We've been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with over 115,000 team members and a portfolio of iconic brands. At Coles Group, you'll not only get to make a difference to millions of Aussie lives—you'll also get to see your impact.

As one of the biggest brands in Australia, we connect with millions of Australians each week. Whether it's connecting our customers with relevant content through digital innovation, omni-channel storytelling or impactful advertising that reaches 98% of Australians, our Marketing team play an important role in driving our brand forward, helping Australians eat and live better every day.

About the role

We're looking for a Marketing Automation and Operations Manager to join us on a full-time fixed term or secondment basis for 10 months until Friday 29th June 2026.

This is an exciting opportunity to join a project team to play the role of marketing automation technical subject matter expert , driving smarter, more connected customer experiences integrating both existing and new Martech platforms.

Applications close on Friday 29th August.

What you will do

In this role, you'll be the go-to expert on marketing automation data integrations, and Martech systems. You'll partner closely with IT and business stakeholders to deliver innovative solutions, streamline processes, and unlock business value through technology.

You will also:

• Lead the technical delivery of marketing automation and CRM integration projects

• Consult on, scope, and deliver new Martech solutions and enhancements

• Build and evolve audience and data strategies to improve customer engagement

• Ensure automation platforms and dataflows operate effectively and efficiently

• Manage reporting, budgets, and optimisation to improve ROI

• Lead and develop a small high-performing team.

About you and your skills

You're an experienced marketing automation leader with a strong technical foundation and the ability to translate complex data into business outcomes.

You thrive in fast-paced environments, enjoy solving problems, and can influence and collaborate across technical, business, and executive stakeholders.

You'll also have:

• 6+ years' experience with platforms such as Adobe Campaign, Salesforce Marketing Cloud, or Braze, Oracle Responsys experience highly regarded

• Strong technical skills in SQL, APIs, web services, and client-side languages (HTML, CSS, JavaScript)

• Proven experience leading CRM integration and implementation projects

• Tertiary qualifications in Computer Science, Engineering, or similar

• Strong leadership experience with a track record of building and engaging teams

• Excellent communication skills, able to adapt across audiences from technical to executive.

#LI-MAR

• Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
• Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
• Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
• Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform 'mythanks'. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
• Opportunities for learning and development: No matter where you start within our diverse business, you'll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
• Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
• Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

We're continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We're happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the 'Our Recruitment Process' section of our careers site or email inclusionrecruitment@coles.com.au

Job ID: 163034

Employment Type: Fixed Term