Patient Support Services Supervisor

Overview

Join to apply for the Patient Support Services Supervisor role at North Metropolitan Health Service.

This is a Recruitment Pool for Permanent Full Time and Permanent Part Time appointments.

To be made permanent within WA Health, applicants require Australian Citizenship and/or Permanent Residency. Visa applicants or those seeking sponsorship will not be accepted.

Suitable applicants will be placed in a pool from which appointments may be made when similar vacancies occur until 31/05/2026.

What is our Patient Support Services (PSS) Supervisor role?

• PSS Supervisors are responsible for operating the CARPS system.
• Leading, supervising, training, mentoring, coaching and developing support staff to ensure that a safe, timely and quality customer service is achieved, and organisational goals, policies and procedures are met.
• Coordinating service activities, monitoring and addressing staff performance to minimise risk, effecting change and ensuring that staff perform their duties safely and to the required standard.
• After hours the CARPS supervisor controls the activities of both Hospital Service Assistants and Cleaners.

While your qualifications and experience tell us part of your story, your values and attitude speak louder still. At NMHS, we aim to ensure our behaviours reflect our core values: Care, Respect, Innovation, Teamwork and Integrity. During the selection process you will be assessed on your ability to fulfil the responsibilities of this position while upholding our values.

What We Offer

NMHS supports flexible working practices and consideration will be given to flexible work options, where operationally appropriate. In addition to the great salary, our employees enjoy an amazing range of benefits (North Metropolitan Health Service - Pay and Benefits) including:

• Generous salary packaging to increase take-home pay.
• Professional and career development opportunities.
• Diverse and inclusive culture.

Want to know more about this role? We encourage you to contact Rob Ball on (08) 6457 2700 to discuss how this role aligns with your personal and career interests.

Area profile

SCGH is one of Australia's leading teaching tertiary hospitals. Located at the Queen Elizabeth II Medical Centre 4km from Perth city centre, SCGH provides a comprehensive range of clinical services including trauma, emergency and critical care, orthopaedics, general medicine, general surgery, and cardiac care. It is home to WA's only comprehensive cancer centre - the largest cancer treatment centre in the State - and is the State's principal hospital for neurosurgery and liver transplants.

We think you'll like it here

Our employees like working here, and we think you will too. Watch this video to find out what they have to say.

Ready to join our team?

Applicants are required to apply online at https://www.jobs.wa.gov.au/ so allow enough time to complete the online application process and attach your documentation. If you experience difficulties, please contact Employee Services on 13 44 77 for immediate assistance during business hours.

The Job Description Form (JDF) is attached for reference. Your application should include:

• A statement addressing the selection criteria (as outlined in the JDF), including examples that demonstrate your knowledge, experience and skills, in no more than three (3) pages.
• A Cover Letter explaining why you are applying and outlining your suitability for this position.
• A detailed Resume or Curriculum Vitae, which sets out your qualifications, capabilities and experience relevant to this position.
• References - the names and contact details of two (2) referees. It is preferable for one of your referees to have been a recent supervisor.

Eligibility to Apply: Australian citizenship or permanent residency is an essential requirement for applicants to be considered for permanent positions in the public sector.

WA Health engages staff in positions of trust and responsibility. WA Health policies require applicants to undertake a criminal records screening and integrity checking as part of the appointment process. As well as undertaking a criminal record screening and integrity checking, you may also be required to undertake a working with children check (if required for the role) and a pre-employment health assessment. We may ask referees to comment on your integrity and past demonstration of ethical behaviour. Please note that adverse information does not necessarily disqualify an applicant but will be considered as part of the appointment process.

North Metropolitan Health Service (NMHS) fosters an environment of equity and inclusion and strives to ensure everyone experiences a sense of belonging. We celebrate the rich diversity of our community and are committed to recruiting a team that is reflective of those we care for. We encourage anyone who aligns with our values of Respect, Integrity, Teamwork, Innovation and Care to apply for this role.

NMHS is committed to growing the Aboriginal workforce as a part of our Aboriginal Health and Wellbeing Strategy. As a measure to achieve equality, Section 51 of the Equal Opportunity Act 1984 applies to this position.

NMHS upholds the social model of disability. We welcome applicants who have disability and endeavour to support reasonable workplace adjustments and flexibility. If you have any access needs or require adjustments to participate in the recruitment process, please contact the NMHS Talent Attraction Group (TAG) at email nmhs.talent@health.wa.gov.au.

Lodgement is system generated. Any submissions after or on, 4:00pm on the closing date will not be accepted.

We look forward to receiving your application.

This document can be made available in alternative formats on request.

North Metropolitan Health Service 2025

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