Business Support Team Leader

For over 30 years Wastech has remained at the forefront of designing and servicing engineered solutions for waste management and material recovery operations throughout Australia and New Zealand. Known for our continuous innovation and technology-enabled products, we are driven to improve environmental sustainability for generations to come.

Due to continued growth, we are seeking a Business Support Team Leader to join our Hallam-based team. In this vital role, you'll lead a small team of Customer Service Specialists to deliver exceptional customer experiences, oversee compliance and data accuracy, and provide operational support to ensure service delivery standards are consistently met. You'll play a pivotal role in enhancing our service culture, driving continuous improvement, and supporting our national service operations during peak times.

This is an excellent opportunity for someone with proven leadership in customer service or operations, strong organisational skills, and the ability to manage multiple priorities while maintaining a customer-first approach.

This full-time role is based at our Head Office in Hallam, VIC and reports to the National Service Operations Manager.

Lead, coach, and develop a high-performing Business Support team to deliver outstanding service.

Manage customer inquiries, escalations, and service scheduling support during peak periods or leave coverage.

Oversee data accuracy in SAP, AroFlo, and other systems, ensuring compliance documentation is maintained.

Collaborate with service, projects, and field teams to improve efficiency and reduce rescheduling.

Support invoicing processes and job closure activities in coordination with Accounts.

Monitor KPIs, analyse service trends, and implement continuous improvement initiatives.

Build strong relationships with customers, internal teams, and key stakeholders.

Minimum 5 years' experience in customer service or operations, including at least 2 years in a leadership role.

Experience with ERP or job management systems (e.g., SAP, AroFlo) and Microsoft Office.

Strong communication, coaching, and team development skills.

Highly organised, with the ability to manage competing priorities and deadlines.

Proactive problem solver with a focus on continuous improvement.

Positive, adaptable, and committed to living Wastech's values

Background in manufacturing, service, or waste management (desirable).

Work with a market leader in waste and resource recovery solutions.

Be part of a company that values innovation, quality, and teamwork.

Employee benefits through Flare including exclusive discounts, health & wellness perks, novated leasing and more.

Ongoing training and support.

Employee Assistance Program (EAP).

If you're ready for your next challenge and want to make an impact in a growing industry, we'd love to hear from you

Salary match Number of applicants Skills match

Over 23 years of experience supplying waste and recycling equipment, both Australia wide and internationally.

Wastech consultants have an extensive industry knowledge coupled with state of the art equipment that will save you both time and money.

Established March 1993 in Victoria, Wastech Engineering now operates in all states of Australia, New Zealand and other International markets. Head office and the main manufacturing site are based in Hallam, Victoria.

Source: This is an extract from the company's own website.

Over 23 years of experience supplying waste and recycling equipment, both Australia wide and internationally.

Wastech consultants have an extensive industry knowledge coupled with state of the art equipment that will save you both time and money.

Established March 1993 in Victoria, Wastech Engineering now operates in all states of Australia, New Zealand and other International markets. Head office and the main manufacturing site are based in Hallam, Victoria.

Source: This is an extract from the company's own website.

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