Team Leader

3 weeks ago

Perth, Western Australia Beilby Downing Teal Pty Ltd Full time

Join to apply for the Team Leader - Customer Service role at Beilby Downing Teal Pty Ltd

Are you a hands-on leader who thrives in a dynamic, fast-paced environment? Do you excel at coaching high-performing teams while delivering exceptional customer experiences? Step into a pivotal leadership role at Global Spill Control, where performance meets purpose.

About the Role

You will lead a dedicated team of five:

  • 3 Customer Service Officers managing general inquiries, statements, invoices, payments, credit card processing, and the shared service inbox.
  • 2 Inside Sales Representatives managing quote requests in the ERP system, communicate prices, refer larger opportunities, and close deals.

Your Responsibilities

  • Coach and mentor your team to deliver outstanding service and meet sales goals.
  • Jump in to assist with quotes, queries, and urgent customer support when needed.
  • Navigate a blend of urgent tasks and strategic, long-term customer inquiries.
  • Travel bi-monthly between Kewdale WA & Thomastown VIC to build team cohesion and engagement.

What We\'re Looking For

  • A customer-focused leader passionate about excellence and staff development.
  • Someone with a proven sales mindset, able to convert opportunities into wins.
  • A hands-on manager who is not afraid to dive into operational tasks.
  • A dynamic multitasker who thrives in environments where priorities shift and delivers every time.

Why This Role Matters

At Global Spill Control, you will be part of more than just a logistical function. You will drive their reputation for reliability, innovation, and Australian-made quality. Lead a high-impact team while you enhance everything from customer service to sales conversions in a business that values both leadership and get-things-done thinking.

We would love to hear from you Apply now or reach out directly for a confidential chat. Contact Adrian Button on 0438 870 820.

Seniority level

  • Associate

Employment type

  • Full-time

Job function

  • Customer Service, Management, and Administrative
  • Industries: Public Safety, Environmental Services, and Chemical Manufacturing

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