Service Delivery Officer

3 days ago

Newcastle, New South Wales, Australia Australian Taxation Office Full time
Overview

Service Delivery Officer / Debt Collection Officer

We are looking for passionate, client focused individuals to join our Frontline Operations group in a variety of (APS 3) roles at the Australian Taxation Office.

Responsibilities
  • assisting clients through various channels including phone, web chat, email, paper and online portals to help them meet their taxation, superannuation, and registration obligations
  • understand individual client circumstances and provide tailored advice aligned with current legislation, policy and procedures
  • engage in meaningful conversations to support and facilitate client's payment, lodgment and registration outcomes
  • navigate challenging interactions with empathy and professionalism, including support for vulnerable clients and those experiencing hardship or crisis
  • work in a scheduled contact centre environment in some roles, providing high quality service to clients between 7am and 7pm
  • deliver tailored, contemporary and outcome focused solutions that shape client behaviour and encourage ongoing willing participation in the taxation and superannuation systems
  • build and maintain positive client relationships while making informed decisions to resolve enquiries
  • maintain the integrity of ATO records by accurately recording client information and applying relevant policy and procedures
  • work as part of a team, sharing knowledge to collaboratively resolve issues and contribute to continuous improvements
Location, employment type and seniority
  • Locations: Adelaide, Albury, Box Hill (VIC), Brisbane CBD, Burnie, Dandenong, Geelong, Gosford, Hobart, Melbourne CBD, Moonee Ponds, Newcastle, Parramatta, Penrith, Perth, Townsville, Upper Mount Gravatt or Wollongong
  • Employment type: Full-time
  • Seniority level: Entry level
Diversity and inclusion

We embrace the strength of diversity — through our people and the perspectives they bring. We are committed to inclusive recruitment practices and encourage applications from people with disability or neurodivergence, Aboriginal and Torres Strait Islander peoples, and individuals from all backgrounds. Reasonable adjustments can be provided throughout the recruitment process.

Additional information

We may form a merit pool to fill future similar vacancies in these locations and other locations within the same metropolitan area.

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.


#J-18808-Ljbffr

  • Service Delivery Officer

    2 weeks ago

    Newcastle, New South Wales, Australia Australian Taxation Office Full time

    OverviewService Delivery Officer (Affirmative measure – Aboriginal and Torres Strait Islander employment) – Australian Taxation Office. This vacancy is only open to Aboriginal and Torres Strait Islander applicants. This initiative helps to increase the number of Aboriginal and Torres Strait Islander people employed in the APS, to better reflect the...

  • Service Delivery Officer

    2 weeks ago

    Newcastle, New South Wales, Australia Australian Taxation Office Full time

    Overview Join to apply for the Service Delivery Officer role at Australian Taxation Office. We are looking for passionate, client‑focused individuals to join our Frontline Operations group. As a Service Delivery Officer (APS 2), you will work in a scheduled contact centre environment, providing high‑quality service to clients between 7am and 7pm. ...

  • Service Delivery Officer

    2 days ago

    Newcastle, New South Wales, Australia Australian Taxation Office Full time

    OverviewService Delivery Officer / Debt Collection OfficerWe are looking for passionate, client focused individuals to join our Frontline Operations group in a variety of (APS 3) roles at the Australian Taxation Office.Responsibilitiesassisting clients through various channels including phone, web chat, email, paper and online portals to help them meet their...

  • Service Delivery Officer

    2 weeks ago

    Newcastle, New South Wales, Australia Australian Taxation Office Full time

    Overview Service Delivery Officer / Debt Collection Officer (AM) - Australian Taxation Office. This vacancy is only open to Aboriginal and Torres Strait Islander applicants. This initiative helps to increase the number of Aboriginal and Torres Strait Islander people employed in the APS, to better reflect the diversity of the Australian community. To be...

  • Service Delivery Specialist

    2 days ago

    Newcastle, New South Wales, Australia beBeeClientFocus Full time $60,000 - $90,000

    Job Title: Service Delivery OfficerWe are seeking passionate and client-focused individuals to join our Frontline Operations group in a variety of roles.Key Responsibilities:Assist clients through various channels to help them meet their taxation, superannuation, and registration obligations.Provide tailored advice aligned with current legislation, policy,...

  • Service Delivery Analyst

    4 days ago

    Newcastle, New South Wales, Australia University Of Newcastle Full time

    OverviewJoin to apply for theService Delivery Analystrole atUniversity of NewcastleThis continuing full-time position will be located at the Callaghan Campus (Awabakal land).In This Role You WillSupport the Associate Director, Delivery, and broader team to ensure high-level execution of financial oversight, performance tracking, and strategic reporting.Lead...

  • Service Delivery Analyst

    6 days ago

    Newcastle, New South Wales, Australia University of Newcastle Full time

    OverviewJoin to apply for the Service Delivery Analyst role at University of NewcastleThis continuing full-time position will be located at the Callaghan Campus (Awabakal land).In This Role You WillSupport the Associate Director, Delivery, and broader team to ensure high-level execution of financial oversight, performance tracking, and strategic...

  • Service Delivery Analyst

    6 days ago

    Newcastle, New South Wales, Australia University of Newcastle Full time

    OverviewJoin to apply for the Service Delivery Analyst role at University of NewcastleThis continuing full-time position will be located at the Callaghan Campus (Awabakal land).In This Role You WillSupport the Associate Director, Delivery, and broader team to ensure high-level execution of financial oversight, performance tracking, and strategic...

  • Service Delivery Analyst

    4 days ago

    Newcastle, New South Wales, Australia University of Newcastle Full time

    Be challenged and imagine with usAs Service Delivery Analyst, you will support the Associate Director, Delivery, and broader team to ensure high-level execution of financial oversight, performance tracking, and strategic reporting.You will lead a team of Capability Support Officers, fostering a collaborative culture to deliver quality support across multiple...

  • Service Delivery Analyst

    2 days ago

    Newcastle, New South Wales, Australia University of Newcastle Full time

    Be challenged and imagine with usAs Service Delivery Analyst, you will support the Associate Director, Delivery, and broader team to ensure high-level execution of financial oversight, performance tracking, and strategic reporting.You will lead a team of Capability Support Officers, fostering a collaborative culture to deliver quality support across multiple...