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Service Delivery Analyst

4 weeks ago

Newcastle, New South Wales, Australia University of Newcastle Full time
Be challenged and imagine with us

As Service Delivery Analyst, you will support the Associate Director, Delivery, and broader team to ensure high-level execution of financial oversight, performance tracking, and strategic reporting.

You will lead a team of Capability Support Officers, fostering a collaborative culture to deliver quality support across multiple capability areas.

In this role you will:

  • Monitor financial performance across the Delivery team, ensuring budgets, procurement, and reporting are effectively managed and aligned with strategic priorities.
  • Support service delivery operations by maintaining dashboards, monitoring KPIs, and delivering meaningful insights to inform decision-making.
  • Partner with delivery teams to ensure alignment with the service catalogue and strategic objectives, and source accurate information to support reporting.

This continuing position is full time and will be located at the Callaghan Campus (Awabakal land).

How will you inspire us?

You will have:

  • Strong financial acumen with experience in budgeting, forecasting, and producing meaningful reports that support high-level decision-making.
  • Excellent stakeholder engagement skills, with the ability to build relationships, negotiate effectively, and source critical information.
  • A proactive mindset with the ability to think strategically while managing multiple priorities and stakeholders.
  • Experience supporting IT Program, Project and Service Delivery in a complex environment.
  • Experience working with TechOne and Project Management tools such as ServiceNOW PPM, Jira and Confluence is highly regarded.
What we offer

In addition to working for a university that is breaking boundaries, discovering new ways of thinking and cementing a place as a global leader, we offer a range of benefits to our employees to ensure you balance your commitments, stay healthy and work effectively.

These include:

  • Competitive salary commensurate with experience and qualifications.
  • 17% super and salary packaging.
  • Additional University Holiday days, generous personal, life, and parental leave, annual leave loading, and additional purchased leave scheme.
  • Discounts on private health insurance, gym memberships, software, travel and more.
  • A range of support and wellbeing programs.

For more information on benefits and conditions, please follow this link.

About our University

The University of Newcastle stands as a global leader distinguished by a commitment to equity and excellence. Our vision is to be a world-leading University for our regions and creating a better future for our regions and the globe. Underpinned by this vision are our values of excellence, equity, engagement and sustainability.

Your next steps

Important information before you apply:

  • If viewing this on a job board other than the University's please click 'Apply' (or equivalent) to reach the University's website, where a copy of the Position Description can be accessed. Please download a copy from the Related Documents section before commencing your application.
  • Applications for this position will only be accepted from those with Australian residency or a valid work permit.

Your application:

Your application must include:

  • Your resume.
  • A cover letter outlining your motivation to apply for this opportunity.
  • A statement addressing the 5 points below the 'how will you inspire us – you will have:' heading in this advert.

Please upload your Cover Letter and response to the requested points as one PDF document. This document should not exceed 3 pages.

We value diversity and strive to ensure that our recruitment processes are equitable, inclusive, and barrier-free. If you require an alternative pathway to view the Position Description or to submit an application, please reach out to employment@newcastle.edu.au.

We also seek to provide a fair chance to all applicants by providing reasonable adjustments where required during the assessment and interview phases of the recruitment process.

Contact Us

For specific position enquiries, please contact Cristina Romanin, Associate Director, Delivery on (02) 4921 6491 or via email at cristina.romanin@newcastle.edu.au

Having technical difficulties? Please reach out to us: employment@newcastle.edu.au. Please note, we do not accept email applications.

Closing date: Sunday 21 September 2025 at 11.59pm AEST

We are excited to be looking ahead with you

We provide opportunities for all people regardless of their background and experience, and this philosophy is reflected across all that we do.

The University of Newcastle is an equal opportunity employer committed to equity, diversity, and social inclusion. Women and Aboriginal and Torres Strait Islander candidates are particularly encouraged to apply.


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