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Patient Registration, Call Center
4 weeks ago
Join to apply for the Patient Registration, Call Center role at Summa Health.
2 days ago Be among the first 25 applicants.
Join to apply for the Patient Registration, Call Center role at Summa Health.
Location: 1077 Gorge Blvd., Summa's Corp. Office
Potential Opportunity: Work from home after 30-60 days on-site training.
Position: Patient Access Liaison/Call Center Rep
Schedule: Full-Time Days, Clinical Access Center
Summa Health System is recognized as one of the region's top employers, known for its culture, commitment to excellent service, servant leadership, collegial relationships, and competitive pay and benefits.
Summary: Assists callers and/or patients with way-finding, appointment scheduling, pre-service registration, insurance verification, co-pay collection, physician referral, initial screening of patient symptoms, class scheduling, and other inquiries. Provides high-level customer service to ensure a positive impression of Summa Health.
Minimum Qualifications:
- High school diploma/GED required; post-high school coursework in healthcare, accounting, business, or related fields preferred.
- One (1) year experience in customer service or office support preferred; contact or call center experience preferred.
- Experience in registration, insurance verification, pre-certification, financial counseling, patient accounts a plus.
- Knowledge of keyboarding with high accuracy and proficiency in Microsoft Office.
- Strong communication, organizational, and interpersonal skills.
- Ability to work independently and in a team, in a fast-paced environment.
- Attention to detail.
Physical Demands & Work Environment: Ability to sit or stand for extended periods, work weekends, evenings, and holidays, with reliable transportation. Flexibility to adjust work hours as needed.
Salary: $17.26/hr - $20.71/hr, based on experience and location. Benefits include medical, dental, vision, life insurance, paid time off, and more.
Employment Type: Full-time
Industries: Hospitals and Health Care
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