Client Manager

Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive.

Our Energy and Sustainability Services Division is the world leader in energy procurement, sustainability strategy & transformation, and energy efficiency, with over 35 years' experience of helping clients reduce their energy spend and achieve their business and sustainability goals.

We have an exciting opportunity for a Client Manager to join our team on a permanent basis. Based in either Melbourne, Sydney or Brisbane reporting to our Director of Client Management.

The Client Manager is responsible for owning the client relationship, building and growing our services to clients, and is accountable for ensuring all services are delivered to a standard that meets client expectations. In addition, as an ambassador and representative of Schneider Electric, upholding our values in all external activities with clients as well as performing as a leader internally.

The position requires someone that thrives in a client focused environment. Management and emotional intelligence skills and as an autonomous role you must be a self motivator. The role requires general knowledge of energy, sustainability and efficiency themes. The successful candidate will be required to work with multiple subject matter experts within Sustainability Business to deliver our services effectively to clients across Australia and APAC.

At Schneider Electric, no two days are the same however typical activities that the Client Manager will carry out include:

• Operate autonomously across a portfolio of clients. Will be accountable for renewals of contracts and cross sells of services
• Developing strategies to ensure contract renewal and cross sell will be critical to success
• Will be a central point of contact for all internal queries and questions in relation to service delivery for clients
• Will be an internal leader and will develop a broad network across Sustainability Business
• Undertake regular client meetings and presentations
• Extensive meeting preparation will be required and will be responsible for presenting to diverse stakeholders in one-on-one and one-to-many situations
• Directly responsible for ensuring client satisfaction
• Take ownership of client problems and assist them in resolving issues
• Conflict resolution will be useful in managing issues that occur between large organisations
• Discuss all aspects of Active Energy Management and our services
• Required to articulate to clients the benefits of our services across our domains including Procurement, Data Management, Energy Efficiency, Renewables and Sustainability
• Assist in writing bespoke reports and preparation and delivery of KPIs relating to our contracts and services
• Preparation of proposals to our clients including the request and collation of costs from multiple internal stakeholders and responsibility for ensuring margin capture
• Comfortable in using data and software to support service delivery and thought leadership with clients

We don't want to narrow the field; however, we do believe that the skills needed to be successful in this role include;

• Basic knowledge of the Australian Energy Industry
• Bachelor's Degree in Energy, Business, Finance, Engineering, Sustainability or a related fields
• 3-8+ years of experience managing complex, high-stakes projects involving the highest organizational levels of large corporations
• Strong project management skills with the ability to track contract and projects requirements for multiple projects in diverse areas
• Ability to initiate, establish, navigate, and nurture relationships with a wide variety of stakeholders, with the ability to address obstacles and manage through conflict in a high-pressure, fast-paced environment
• Ability to communicate, both written and verbally, analyses and ideas in a concise, effective manner to the intended audience
• High commitment to company vision, values and excellent customer service
• Business Development experience in building successful strategies to cross sell services and retain revenue
• Emotional intelligence and resilience techniques and understanding
• Supported or led a team of individuals in an energy, sustainability, efficiency or related area within a large organisation or a consulting group

• An understanding of corporate sustainability and reporting on corporate sustainability within large and complex organisations
• Experience with leveraging big data to identify opportunities to cross sell services or increase revenue
• Experience directing the work of project teams or managing people
• Previous experience in Australian or APAC energy markets
• Previous experience working in energy or sustainability roles in a large organisation
• Analytical self-starter with strong attention to detail
• Proficient computer experience in Microsoft Office Products, particularly Excel, Word, and PowerPoint
• Fluency in English required, additional languages beneficial (Mandarin, Japanese, Korean or other)
• Comfortable presenting in front of groups of people on a regular and ongoing basis

If you are passionate about sustainability, and joining our client management team then we want to hear from you

All applicants must have working rights in Australia at the time of application and will be required to provide documented evidence if selected for interview.

Schneider Electric does not accept unsolicited resumes/candidate profiles from external agencies or suppliers via any method. If any candidates are submitted in an unsolicited manner, we will consider this as a direct candidate application to Schneider Electric and no fee will be payable.

At Schneider Electric we are committed to creating a workplace that gives you not just a job but a meaningful purpose in joining our mission to bring energy and efficiency to enable life, progress and sustainability for all.

We believe in empowering our team members to reach their full potential, fostering a sense of ownership in their work.

We embrace inclusion as a fundamental value, ensuring that every voice is heard and valued. We value differences, and welcome people from all walks of life. We believe in equal opportunities for everyone, everywhere.

If you want to be part of a company where your contributions truly matter, where you are empowered to make a difference and where inclusivity is valued, we would love to hear from you.

Discover your Meaningful, Inclusive and Empowered career at Schneider Electric.

€34.2bn global revenue
+12% organic growth
135 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best.

We mirror the diversity of the communities in which we operate and we 'embrace different' as one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.

You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here.

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive.