Freight Coordinator

Overview

Freight Coordinator role at Team Global Express — join our team in Karawatha, Brisbane Southside.

Location: Karawatha, Brisbane Southside

Type: Permanent Full-Time

Hours: Monday – Friday, 8:00 AM start

Team Global Express is seeking an Operations Administrator / Freight Coordinator to join our team in Karawatha. This is a hands-on role where you'll split your time between the office and the depot floor, ensuring freight moves smoothly and customer queries are handled quickly and professionally.

What You'll Do

• Coordinate and resolve real-time freight queries on the depot floor
• Assist customers with collections, drop-offs, unidentified freight, repacks, and damages
• Manage escalations and freight investigations, ensuring issues are resolved promptly
• Ensure safety for all staff and visitors in customer areas
• Provide timely, accurate updates to customers via email and phone
• Inspect and investigate freight issues by liaising with floor staff
• Scan freight (RF) to identify and resolve discrepancies
• Manage a busy email inbox, working with Customer Service to organise return labels and updates
• Maintain and update in-house systems and databases daily

What You'll Bring

• Strong customer focus with a passion for problem-solving
• Ability to stand for extended periods and perform manual handling tasks
• Excellent organisational and time management skills
• Proficiency in administration and data entry
• Clear communication skills, both verbal and written
• Commitment to workplace safety
• Ability to pass a pre-employment medical assessment (including WHS standards)

Apply Now

If you thrive in a hands-on role and love solving problems in real-time, we'd love to hear from you

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We're transforming our operations and striving toward becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/.

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What We Offer

• Competitive salary above industry standards
• Upskilling, training, mentoring and more to support your career development journey
• Fun and practical employee perks and discounts
• Flexible work, including work from home
• Inclusive parental leave policy that supports all parents & carers
• Peer recognition awards acknowledge when you go above and beyond

Inclusive Workplace

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form. You may be invited to complete an online assessment followed by a virtual or in-person interview. The last step is undergoing pre-employment checks, which include a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other Things To Note

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.
• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.
• TGE is listed as one of LinkedIn's Top Companies of 2023 and 2024 in Australia.

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