Social Wellbeing Coach

3 weeks ago

Cairns, Queensland, Australia Pccs Full time

Add expected salary to your profile for insights

At PCCS, we're pioneering a path in mental health and social emotional wellbeing services. Our service is a beacon of hope and support for those who need help when most other doors are closed — evenings, weekends, and those in-between moments when challenges feel the heaviest.

We work with a diverse community — Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, and people of all ages — offering opportunities that are personalised, strengths-based, and genuinely responsive.

Why After-Hours?

For many people, evenings and weekends are the first moment they can stop, reflect, and reach out for help. As part of our after-hours team, you'll be there when it matters most — the voice on the other end of the line, the guide who can connect someone to the right support, and the reassurance they're not alone.

It's also a role that offers you a different kind of balance:

Days free for study, family, caring responsibilities, or other passions.

Penalty rates for evening and weekend work.

Your Role: More Than a Job

As our after-hours specialist, you'll be the concierge of mental health services — listening deeply, understanding what matters to each person, and guiding them toward the right pathway. Whether it's a straightforward referral or a creative solution to meet unique needs, you'll make each interaction count.

Core responsibilities include:

Being the warm, non-judgmental first point of contact for after-hours enquiries.

Conducting needs assessments to understand each individual's situation.

Providing clear, informed referrals and service navigation.

Following up to ensure smooth and supportive care journeys.

Championing a strengths-based approach that focuses on what's strong, not just what's wrong.

What We're Looking For

Genuine empathy and curiosity about people's unique stories.

A strengths-based mindset and excellent communication skills.

Ability to explore, explain, and connect people to services that fit them best.

Flexibility, creativity, and comfort with problem-solving in the moment.

Relevant qualifications — Degree in Social Work, Nursing, or other Allied Health professions with mental health experience.

Required clearances — NDIS Worker Screening & Working With Children Check.

What's On Offer

Attractive remuneration plus superannuation and after-hours penalty rates.

Tax-free salary packaging up to $15,900 p.a. and $2,500 meal & entertainment allowance.

Generous leave provisions including 17.5% annual leave loading.

Strong team support and regular debriefs — you'll never feel "on your own."

Funded professional development and growth opportunities within PCCS.

Access to Employee Assistance Program.

Hours: Evenings (5pm–9pm) and Saturdays (10am–6pm) — approx. 26 hours/week.

Contract: 6 months with potential to extend.

Be part of a team that makes help available when it's needed most.
If you want your work to truly matter — and to fit around your life — we'd love to hear from you.

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Your application will include the following questions:

Which of the following statements best describes your right to work in Australia? Are you currently registered with the Australian Health Practitioner Regulation Agency (AHPRA)? What's your expected annual base salary? Do you have membership with any of the following psychology, social work, or counselling boards? How many years' experience do you have as a Wellbeing Specialist? What's your highest level of education? How many hours are you available to work per week? How many years' experience do you have as an Assessment and Referral Officer?

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.

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