Team Leader

At Relationships Australia Queensland (RAQ), we are Queensland's leading provider of relationship and family wellbeing services. Our purpose is to provide individuals and families with the tools and support they need to build happier, healthier lives. Through education, counselling, and community programs, we help people develop the skills and resilience to navigate life's challenges. Our work promotes care and safety, embracing diversity to foster strong and connected communities. We are committed to expanding our expertise and leading conversations about relationships, mental health, and social connection. By joining Relationships Australia Queensland, you can be part of a dedicated team making a positive impact on the lives of individuals and communities.

Are you an experienced leader passionate about supporting teams to deliver high-quality client services? Relationships Australia Queensland is seeking a dedicated Team Leader to join our Mackay venue.

As Team Leader, you will provide direct supervision, operational leadership, and clinical oversight, while managing casework, performance, and duty of care responsibilities. You'll play a central role in implementing organisational strategy, driving continuous improvement, and fostering a collaborative team culture committed to client safety and positive outcomes. Your expertise will be vital in supporting both the Regional Service Manager and frontline practitioners, identifying and addressing gaps in service delivery, and ensuring compliance with best practice standards.

If you're passionate about leading change, supporting your team, and delivering integrated, client-focused services, we encourage you to apply.

Additionally, you will:

• Coordinate and oversee the daily activities of service delivery staff, ensuring effective resource allocation and consistent client outcomes.
• Provide immediate management support for clinical practitioners, including case management guidance, clinical decision making, and duty of care oversight.
• Deliver services to clients including but not limited to, complex case management, assessment, intake and risk screening, case planning, case reviews, co-service delivery and critical incident response.
• Implement and monitor the regional Operational Plan in collaboration with the Regional Manager and other Team Leaders.
• Provide ongoing feedback, mentoring, advice and coaching to direct reports, supporting skill development, continuous improvement, and increased competencies through an effective performance management framework.
• Utilise business data and reports to identify and action operational improvements, remedy underperformance, and drive continuous service enhancement.
• Support recruitment, onboarding, and ongoing professional development of clinical employees, fostering a positive and high-performing team culture.

To thrive in this role, you are a highly motivated and experienced leader with a strong understanding of community service provision and a proven track record of success in managing multi-disciplinary teams across diverse locations. You possess exceptional communication and interpersonal skills, with the ability to build strong relationships with stakeholders and drive continuous improvement initiatives. You are a strategic thinker with a passion for making a positive impact on the lives of individuals and families.

Additionally, you have:

• Relevant undergraduate qualification in Business, Social/Behavioural Sciences and/or Law.
• Leadership skills including the ability to engage and motivate others and positively influence organisational culture.
• Experience managing a team including performance management, monitoring and review.
• Knowledge of current theory and practice relating to community service provision.
• Experience in client service delivery including; complex case management, assessment, intake and risk screening and critical incident response.

At RAQ, we believe in supporting our people both inside and outside the workplace. Here's what you can look forward to as part of our team:

• Work-Life Balance - Flexible, supportive culture that empowers you to thrive at work and at home.
• Boost Your Take-Home Pay - Salary packaging options of up to $15,900 per year.
• Extra Time Off - 3 additional paid leave days over the Christmas period, on top of standard annual leave.
• Annual Leave Loading - Extra pay when you take annual leave.
• Study Leave - Up to 2 weeks of paid study leave each year.
• Generous Parental Leave - Paid parental leave program.
• Wellbeing Support - Medical insurance discounts and access to our Employee Assistance Program.

The salary is offered between $109,000.00 to $123,000.00 per annum, negotiable based on qualifications and experience, plus superannuation. Relocation assistance may be available for the successful candidate. Join us and experience a workplace where your wellbeing, growth, and success are our top priorities.

To apply, send us your resume and a brief cover letter outlining why you're the ideal person for this role. Applications can be submitted by clicking the Apply Now. Applications close Sunday 14 September 2025.