Senior Desktop Support Engineer

3 weeks ago

Sydney, New South Wales, Australia Macquarie Group Full time

Help provide a superior approach to customer service and join our Technology team as an IT Tech Assist member. As a customer facing team, we are motivated to continually improve our services and are passionate about creating an outstanding customer experience.

At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. You'll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.

What role will you play?

As the Tech Assist member, you will provide support at a walk-up and remote based IT support function for technology-based queries and provide local hardware support for our various businesses. The walk-up Service Desk is an information point used to provide local technology training and as a hub to provide loan equipment, a repair service, and promotion of IT products.

As a first point of contact for all staff who require help or information regarding technology within Macquarie, you will have an immediate impact on the service to the business and be the face of technology.

What You Offer

  • Technical knowledge on Microsoft 365, including but not limited to Office, 0365, Windows 10 Pro, Active Directory, Microsoft Server Platforms including SCCM, and Apple IOS/Mac and Android
  • Proven experience specifically in providing desktop support to end users utilising a computerised service management ticketing system.
  • Superior customer service skills and solid interpersonal, written, and oral communication skills
  • Diligence to adhere to security and regulatory and compliance processes.

We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.

About Technology

Technology enables every aspect of Macquarie, for our people, our customers and our communities. We're a global team that is passionate about accelerating the digital enterprise, connecting people and data, building platforms and applications and designing tomorrow's technology solutions.

Our commitment to diversity, equity and inclusion

We are committed to fostering a diverse, equitable and inclusive workplace. We encourage people from all backgrounds to apply and welcome all identities, including race, ethnicity, cultural identity, nationality, gender (including gender identity or expression), age, sexual orientation, marital or partnership status, parental, caregiving or family status, family and domestic violence status, neurodiversity, religion or belief, disability, or socio-economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process. To learn more, contact our team by clicking here.

Our aim is to provide reasonable adjustments to individuals who may need support during the recruitment process and through working arrangements. If you require additional assistance, please let us know in the application process.Seniority level
  • Seniority levelMid-Senior level
Employment type
  • Employment typeFull-time
Job function
  • Job functionInformation Technology

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