Supply Chain and Customer Care Officer

• 2 Days WFH
• 5 Extra days of leave per year
• Summer Hours (Finish at 3pm on Fridays during summer)
• Product Allocation (receive 5 products per month from our amazing awarding winning ranges, Avène & Klorane)
• Birthday Leave
• No meetings on Mondays and Thursdays from 9am-12pm.
• Annual Flu Shot Campaign
• Employee Assistance Program
• Annual Skin Check

Pierre Fabre is a French pharmaceutical company, and pioneer in dermo-cosmetics with notably iconic brands, Avène and Klorane. Oncology is also a key strategic focus for Pierre Fabre.

With more than 10,000 employees worldwide, the company has subsidiaries in 42 countries. In 2024, Pierre Fabre Group generated 3 Billion euros in revenues.

Nature is at the heart of our approach at Pierre Fabre, to explore and innovate for health care and beauty. A company with strong values, our purpose is at the core of our commitment to inspire our work every day.

"Every time we care for a single person, we make the whole world better."

Reporting to the Head of Supply Chain, the Supply Chain and Customer Care Officer is integral to delivering exceptional customer service by managing customer orders and requests efficiently. This role involves close collaboration with customers and businesses, third-party logistics providers, and internal teams to ensure smooth operations and a high customer satisfaction.

• Customer and Consumer Liaison: Handle customer queries, complaints, and suggestions across various communication channels (phone, email and portals), ensuring timely and accurate responses.
• Order Management: Process and manage sales orders, ensuring accuracy and timely delivery. Address any issues proactively and coordinate with third-party logistics providers.
• Claim Management: Efficiently handle customer claims, resolve complaints, and process returns and credits while maintaining transparency and adherence to company policies.
• Customer Database Management: Manage customer accounts, ensuring data accuracy and compliance with sales agreements.
• Safety and Quality: Monitor and report adverse events and quality issues, ensuring they are escalated and addressed appropriately.
• Leadership and Strategic Thinking: Develop and implement strategies to enhance customer service and supply chain processes.

Education

• Bachelor's degree in Business or a related field.

Experience

• Minimum of two years in Customer Service, Supply Chain/Operations, or Administration.
• Experience with MS Office (Excel proficiency), ERP, and CRM systems is advantageous.
• Experience in the pharmacy sector is a plus

Personal and Professional Skills

• Exceptional customer service skills with a focus on customer satisfaction and loyalty.
• Collaborative team player with a positive attitude and willingness to go the extra mile.
• Ability to perform in a fast-paced environment
• Strong task prioritization and workload management abilities.
• Excellent communication skills, both verbal and written.
• Self-motivated, proactive, and eager to learn and improve.
• Results-driven with a high level of achievement.
• Commitment to the company's success and growth.
• Forward-thinking and responsive to challenges.

If you possess the above experience/skills you are encouraged to send your resume, including a cover letter highlighting why you would like to join Pierre Fabre Australia and why you are the ideal candidate for this role.

Whilst we make every effort to consider all applications, due to the high volume of the latter, only shortlisted candidates will be contacted.

Recruitment agencies are requested not to contact the advertiser.

If you want to learn more about Pierre Fabre in Australia, please visit our website

www.pierre-fabre.com/en-au