Vice President, Patient Solutions

7 days ago

Maitland, New South Wales, Australia AssistRx Full time

Vice President, Patient Solutions is responsible for leading the strategic vision of our Patient Solutions operation. A key value in this role is being customer-centric; working closely with management to continually innovate and improve the service strategy in alignment with the changing needs of business and customers.

Responsibilities include:

  • Overseeing the customer and patient solutions department and generating value propositions for clients.
  • Developing, maintaining, and ensuring production and quality standards, such as response and call handle times, are met, along with audit outcomes.
  • Maintaining appropriate staffing to ensure service levels are met across all product segments, ensuring smooth transitions for new customers and minimal impact on existing customers.
  • Evaluating systems, policies, and procedures, and driving changes to meet organizational and departmental objectives.
  • Maintaining strong internal control procedures to safeguard company assets.
  • Assisting in solving problems that affect service, efficiency, and team productivity.
  • Performing other related duties as assigned by management.

Supervisory responsibilities:

  • Directing and supervising employees within the department(s) in accordance with organizational policies and applicable laws.
  • Responsibilities include interviewing, hiring, training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems.

Qualifications:

  • Bachelor's degree in business, healthcare administration, or a related discipline preferred.
  • 10 years of experience with a demonstrated track record of accomplishments in patient services or a similar call center environment.

Additional information:

  • Supportive, progressive, fast-paced environment.
  • Competitive pay structure.
  • Matching 401(k) with immediate vesting.
  • Medical, dental, vision, life, and short-term disability insurance.

AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit-based factors, or any other protected categories under federal, state, or local laws.

All offers of employment are conditional upon the successful completion of a pre-employment background check.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and complete the employment eligibility verification form upon hire. Sponsorship and work authorization are not available for this position.

AssistRx does not accept unsolicited resumes from search firms or vendors. Unsolicited resumes will be considered property of AssistRx, and no fee will be paid in the event of a hire.

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