wa| claims coordinator

1 day ago

Perth, Western Australia Bay Building Services Full time
About The Company

Bay Building Services is a market leader when it comes to insurance building in Australia, operating offices throughout VIC, TAS, NSW, QLD, SA, WA & ACT. For more than 30 years we have specialised in repairs to domestic and commercial properties damaged through insurable events such as fire, storm, flood, impact and malicious damage.

About The Role

We are looking for highly motivated, experienced person to join our dynamic team to take on new daily challenges and really shine through.

The Claims Coordinator is responsible for the day to day customer service and administration of property insurance claims. You will be dealing with clients, internal staff members and customers. A background of building knowledge is desired but the right work ethic will get you over the line.

Key Activities Include But Are Not Limited To
  • Maintaining a high level of communication with all stakeholders
  • Liaising with the policyholder throughout the life of the repair on key decisions relating to their works
  • Liaising with insurance companies and loss adjusters throughout the total claim life
  • Assisting with daily telephone calls, emails and administration
  • Processing new claims, arranging estimators and submitting quotes while adhering to KPIs
  • Monitoring incoming and outgoing correspondence
  • Keeping constant and up-to-date correspondence in database

Desired Skills
  • Experience with Property Insurance Claims and/or a have a solid property/facilities/construction background
  • Be results driven, striving to meet and exceed our KPI's
  • Exceptional organisational and time management skills
  • Superior customer service skills
  • Proactive and solution focused
  • Excellent verbal and written communication skills
  • Strong attention to detail
  • High level of computer competency in knowledge of Microsoft Office 2016 tools
  • Ability to thrive in a team

This is a fast paced, extremely busy, customer service focused environment.

If you feel you have the a positive can do attitude, attention to detail along with a pro-active manner, please APPLY NOW as we would be happy to hear from you.
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