Junior SaaS Implementations Project Manager

6 days ago

Sydney, New South Wales, Australia Employment Hero Full time
Junior SaaS Implementations Project Manager - Remote (JOB-321387)

Location Sydney C B D, Australia Sector IT Salary Competitive

Our mission and where you fit in
At Employment Hero, we're an ambitious bunch of people on a mission to make employment easier and more valuable for everyone.
Since our inception in 2014, we've had some pretty impressive growth (100% YoY), now serving 300,000 businesses globally, with 2 million+ users on the platform, reaching unicorn status in 2022 - and we have no plans to slow down.
We're a team of global innovators, who cherish diverse perspectives that fuel our mission; to simplify the world of work for SMBs worldwide. There's never been a more exciting time to join one of the fastest-growing SaaS unicorns, so let's see if we could be a match

What might your days look like
Our Customer Experience Delivery teams are responsible for implementing the Employment Hero platform with customers, and our Junior Project Managers will be responsible for the timely and successful implementations of our customers in the low complexity tier.
As the Junior Implementations Project Manager, you will be the primary contact point for customers during their implementation, supporting both the relevant SME in the accurate configuration and delivery of the HR and/or Payroll platform in alignment with customer needs. You will need to display high levels of stakeholder management and prioritisation as you work with the Platform Configuration Specialists and Implementation Consultants to deliver great outcomes for our customers.
In this role you will be responsible for staying across process changes and supporting the roll out, change management and adoption across the team. You will be managing many projects within a portfolio at any one time, therefore, to be successful in this role, you will need to communicate effectively, influence stakeholders, accurately maintain documentation and prioritise tasks to meet deliverables and project timelines. As we embark upon a transformation of our CX delivery function, we'll need you, as our Junior Implementations Project Manager, to be adept at managing change and stakeholder engagement, and be able to clearly communicate with our customers as well as various internal stakeholders. There are 2 positions available within our ANZ team.

As a Junior Implementations Project Manager you will:

  1. Manage complete lifecycle of the customer's journey in Implementation, from point of project allocation through to system go-live and transition to support team, for low complexity projects.
  2. Work with other internal CXD stakeholders (Solutions Consultants, Sales, Onboarding teams, Support and Customer Success) to ensure smooth transition through customer journey.
  3. Main point of contact for customer stakeholders, managing customer communications and expectations throughout the implementation.
  4. Providing customers with a positive experience throughout the implementation journey, showing flexibility in approach based on customer needs.
  5. Objection handle, ensuring that any project issues are swiftly resolved and customer satisfaction is maintained.
  6. Provide all relevant feedback on Customer Experience to your Team Lead and/or Implementation Delivery Manager.
  7. Guide project team through successfully delivering multiple projects, coordinating the project team stakeholders to meet deliverables to a high standard, meeting the outlines of agreed scope and project plan.
  8. Effective and efficient utilisation of resources within the project team and across other EH departments where necessary.
  9. Proactively identifying any risks in the project and putting in mitigation measures to effectively prevent escalations.
  10. Develop expertise in specific industries or domains to support the ability to provide customers with best practice solutions utilising the EH platform.
  11. Ensure all data is managed with the strictest security, following EH's internal data handling and security policies.
  12. Ensure the data in our business management systems is accurate and current, updating as required within the prescribed cadence.

What will you bring:

  1. A minimum of 1+ years of client facing experience.
  2. Strong understanding of Payroll and HR software products (desirable).
  3. 1+ years of implementations experience (desirable).
  4. Excellent communication and interpersonal skills.
  5. Ability to work both autonomously and within a team effectively in a fast-paced, dynamic environment.
  6. Ability to manage multiple clients to meet critical deadlines.
  7. Strong time management and schedule management.
  8. High level of written and verbal communication.
  9. Maintain and promote positive business relationships with both internal and external stakeholders to produce quality interactions and results.
  10. Proficiency in project management tools and software highly regarded.

Experience is important, but for us the biggest measure of success is people who can live and breathe our values. Show us what you can bring to the table, and we'll empower you to let your talents shine.

The EH Way
The EH Way is how we describe our culture at Employment Hero and how we all operate. It is our DNA. You can read all about it on our careers page: https://employmenthero.com/careers/

In short, you'll love working with us if:

  1. Revolutionising employment gets your heart racing.
  2. You thrive on the flexibility (and responsibility) of a remote-first business.
  3. Our values align, and shape how you show up every day.
  4. You love the dynamic pace of a startup, are driven by innovation, and enjoy working with other smart people.

Plus, you'll get to enjoy a number of great perks, including:

  1. A generous budget for your home office.
  2. Cutting-edge tools and technology.
  3. Reward and recognition programs - because great work should be recognised and rewarded.
  4. Cashback offers and discounts on popular brands through our app.
  5. Employee Share Option Program: be an owner of Employment Hero.
  6. Annual Global Gathering - so far we've been to Thailand, Vietnam, Bali and are excited to meet in Dubai in 2025.

Are we a match?
Think we're the right match for you? Fantastic Click 'Apply' and our talent team will reach out with the next steps.

At Employment Hero, we are committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here: https://employmenthero.com/legals/applicant-policy/

Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.

Interested candidates are kindly requested to submit their resumes in PDF format for consideration.

Note to recruiters: Employment Hero has a dedicated in-house recruitment team who are focused on finding the very best talent for our organisation and we kindly request that recruiters do not contact us regarding assisting with our job vacancies. While we appreciate your interest and expertise, we have everything we need in-house to attract and hire the right candidates for our team. Thank you.

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