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Front Office

1 month ago

Gold Coast, Queensland, Australia Southport Sharks Full time

3 weeks ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Full-time

About Us

Mantra at Sharks is a modern, boutique hotel located at Southport Sharks — home of the leading sports, leisure and entertainment precinct on the Gold Coast. A tight-knit team environment, join a workplace that values growth, teamwork, and delivering standout guest experiences every day.

About The Role

We are looking for a Front Office & Revenue Manager to support daily operations while managing key financial and revenue responsibilities. This unique position combines traditional hotel leadership with hands-on involvement in accounts, reservations, and reporting.

The Responsibilities

  • To manage the daily operations of the Front Office and Reservations Departments
  • Maintain excellent guest service and satisfaction, ensuring all needs are met promptly
  • Build strong relationships with OTA and wholesale partners to increase exposure and bookings
  • Lead the price positioning, and distribution for all market segments to maximise booking conversion across all booking platforms
  • Monitor and evaluate market demand trends,ensuring all rates are loaded and inventory maintenance is correct in all systems
  • Help develop, manage and generate daily, weekly, monthly department performance reports for distribution to relevant stakeholders.
  • Support budgeting, forecasting, payroll productivity, and cost control
  • Ensure the smooth and efficient running of the Hotel's operation in absence of the General Manager with a high level of customer service provided at all times.
  • Maintain appropriate yield controls to maximize the Hotelrevenue from all distribution channels.
  • Ensure a positive and motivating work culture that promotes collaboration, accountability, and excellence.

Skills And Experience
  • Proven experience in revenue management, with strong leadership, organisational, and communication skills.
  • Strong reporting, analytical and problem-solving skills
  • A genuine passion for hospitality and providing an outstanding guest experience

The Benefits
  • ALL Heartist Membership - take advantage of discounts on accommodation and food & beverage worldwide
  • Family & Friends Discount - available on a range of accommodation, services and events for those who mean the most to you
  • Accor Live Limitless (ALL) Loyalty Program - earn status & reward points on your worldwide stays
  • Free Gym Membership - enjoy the complimentary gym membership with access to over 100 group fitness classes
  • Free Parking - complimentary parking for team members
  • Food & Beverage Discounts - enjoy staff discounts at the outlets of Southport Sharks

Simply complete the application process by clicking the "Apply" button.

APPLY NOW

No recruitment agencies, please.Seniority level
  • Seniority levelMid-Senior level
Employment type
  • Employment typeFull-time
Job function
  • Job functionOther
  • IndustriesHospitality

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