Front Office Manager

2 weeks ago

Gold Coast, Queensland, Australia Travel + Leisure Co. Full time

Join to apply for the Front Office Manager role at Travel + Leisure Co.

1 month ago Be among the first 25 applicants

Join to apply for the Front Office Manager role at Travel + Leisure Co.

We Put the World on Vacation

Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

We Put the World on Vacation

Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

How You'll Shine

At Club Wyndham Mission Beach the Front Office Manager is responsible for ensuring the efficient day to day operation onsite. Duties include, but are not limited to:

What You Will Be Doing

  • Lead and mentor the front office team to provide outstanding customer service.
  • Handle guest inquiries, and special requests with efficiency and professionalism engaging in effective service recovery when required.
  • Coordinate guest arrivals and departures, ensuring seamless room allocations.
  • Collaborate with housekeeping & maintenance services to ensure requests are actioned efficiently.
  • Manage reservations, including group bookings, with precision and attention to detail.
  • Participate in management meetings and stay updated on industry trends and best practices.
  • Hand on role leading the team by example

Your Experience And Skills Include
  • Previous front office experience with a proven track record of delivering exceptional customer service.
  • Strong work ethics, flexibility, and a supportive attitude towards team members.
  • Self-motivation and ability to thrive in a fast-paced environment.
  • Adaptability and initiative to quickly adjust to changing processes and demands.
  • Excellent computer skills, including proficiency in Microsoft Office, especially Excel.
  • Availability to work a rotating roster of weekdays, weekends, evenings and public holidays.
  • Numerical proficiency and a strong focus on providing top-notch customer service.

What Is In It For You
  • Fun and rewarding work environment
  • Fantastic career and training opportunities
  • Enjoy a personalised reward & recognition program
  • Thrive in an engaging and collaborative team environment where your brilliance is celebrated.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.Seniority level
  • Seniority levelMid-Senior level
Employment type
  • Employment typeFull-time
Job function
  • Job functionOther
  • IndustriesHospitality

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