Service Technician Specialist

3 weeks ago

Sydney, New South Wales, Australia MULTIVAC Group Full time
Overview

Join to apply for the Service Technician Specialist - Bizerba role at MULTIVAC Group. Based in Sydney, this role provides expert technical support and coordination of technical activities to the Service Department (and other departments when requested) at a national level focused on the Bizerba product portfolio. The role primarily supports local NSW customers through installation, servicing and breakdown support. The STSB will also provide remote support and, in coordination with the NSW Service Manager and other stakeholders, travel to other locations to support all Bizerba customers.

Main Duties/Responsibilities
  • Provide installation, breakdown and servicing support to NSW customers
  • Support Bizerba equipment with interstate travel required to support emergency breakdowns and installations
  • On request of State Managers, State Service Managers and Bizerba Business Unit Manager, visit customer sites to review customers production requirements and make recommendations on critical parts stocking and servicing requirements
  • Providing commissioning support for complex installations when requested by State Managers, State Service Managers and Bizerba Business Unit Manager
  • Liaise with Balingen to obtain technical information & arranging for factory representatives to visit to resolve issues only with approval from Bizerba Business Unit Manager
  • Assist Spare Parts Department with recommendations about type and quantity of Bizerba parts to be kept in stock
  • Evaluate and follow through to completion all Bizerba quality issues in a timely manner
  • Provide remote technical support to customers and technicians
  • Provide technical input into the criteria for customer and employee training programs for Bizerba products and run training programs for courses where you have the product expertise
  • Provide technical input on retrofits and upgrades
Relationships and Authority
  • Day-to-day reporting is to the NSW Service Manager
  • State based customer decisions to be approved by State Service Managers
Required Qualifications, Skills and Experience
  • 7-10 years experience with Bizerba products
  • Good understanding of processes and systems
  • Reliable with a strong work ethic
  • Well organised with strong time management skills
  • Ability to think laterally and possess methodical problem-solving attributes
  • Previous exposure and proficiency with an ERP system such as SAP and MS Outlook, Office etc. preferred
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Information Technology
Industries
  • Machinery Manufacturing
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