Senior Manager Customer Operations

Flare is a leading provider of advanced benefits and onboarding solutions designed for the modern workplace. Backed by MYOB and serving over one million employees nationally, we're a fast-growing, diverse team of 100+ employees on a mission to make the world of work better, easier, and more beneficial for everyone.

Are you passionate about optimising processes, leading talented teams, and delivering outstanding customer service? At MYOB, we're looking for a dynamic Customer Operations Leader to spearhead process improvements, inspire people, and shape the future of customer experience within our Financial Services & Benefits (FS&B) division.

What You'll Do:

- Process Optimisation & Workflow Management, continuously refine customer support processes to eliminate inefficiencies and elevate service quality.

- Implement cutting-edge automation tools to streamline workflows and boost customer satisfaction.

- Lead and develop a diverse, high-performing team of customer operations professionals as well as Influence executive decision-making by representing customer operations in strategic forums.

- Proactively identify and mitigate operational risks impacting service, security, and compliance and ensure processes adapt to evolving regulatory requirements.

- Leverage data and KPIs to measure success and fuel ongoing enhancements

- Champion the Voice of Customer program by turning feedback into actionable improvements

What You Bring:

- Proven expertise in customer operations, process optimisation, and technology management

- Hands-on experience with platforms like Zendesk, Salesforce, or FrankieOne and automation tools

- Strong leadership, communication, and project management skills

- Analytical mindset with a passion for data-driven decision making

- Ability to innovate and challenge the status quo to create impactful solutions

- Experience in Financial Services or employee benefits preferred

Our Culture & Benefits

Our values have stood the test of time.If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters.

See what it's like to work at MYOB and what we're all about.

????Enjoy a flexible, hybrid workplace that brings balance to how you work, all of our centrally located offices come together fora number of in-person celebrations and social events

????Set up your home office with a little financial help from us, and take advantage of great corporate discounts and vouchers from top retailers

????Benefit from our partnership with Sonder, which supports the wellbeing of our team members

????Unlock your potential via in-house training and programs, LinkedIn Learning, conferences and study assistance

????Access to a variety of leave options available to support your wellbeing, including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, community leave, study leave, and more

????Join our communities, built around 'Wellness', 'Belonging' and the 'Planet' where you can make a meaningful contribution

At MYOB, we're all about embracing difference and backing people to be their true selves. We're proud to be an equal opportunity employer and big believers that the best hires don't just fit our culture — they add to it. That means bringing your unique contributions, lived experiences, and fresh perspective to the table.

Love the sound of MYOB and this role but don't tick every single box in this ad? Apply anyway Studies show that women and underrepresented groups often hold back if they don't meet every requirement — but we want to hear from you.

We're proud to be a Circle Back Initiative Employer and we commit to responding to every applicant.