Desktop Support Officer

At Centorrino Technologies (CT), we're more than just tech—we're a community that goes beyond expectations. We've been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68. We're on a mission to redefine the customer experience, and we need a passionate Desktop Support Officer - Site Lead to join our expanding team in Orange, NSW.

Your role will be to provide friendly and knowledgeable support to customers with a positive, can-do attitude. You will have the opportunity to interact with a wide array of technology which includes both mac and pcs, tablet devices, server systems, network infrastructure and voice platforms although the bulk of the server and network elements will be managed by our specialist teams.

Requirements

• Lead and manage a medium-sized technical team in day-to-day operations.
• Personable with end-users developing a friendly bond with customers.
• Collaborating with your team to determine any processes that require improvement or can be handled more efficiently.
• Effectively coordinating the escalation of tickets.
• Seeking customer feedback on your performance and take an active approach in attempting to continuously improve these results.
• Identifying problems or requests which don't have an existing process and collaborate with your team to develop and implement one.
• Ensuring documentation and procedures are always up to date.
• Taking ownership of day-to-day technology issues and dealing with external 3rd party organisations.
• Collaborating with other teams across our business to ensure a successful outcome for the customer.

• Proven leadership experience to effectively manage and guide technical teams while ensuring seamless service delivery.
• A passion for providing exceptional customer service, demonstrated through your ability to help people fix technical issues with their computers and other technology devices – even with your own family's devices.
• A keen interest in technology and a strong desire to ensure that all technology is functioning optimally. You will be willing to learn new technology solutions and concepts to confidently liaise with staff and external vendors.
• Effective communication skills when troubleshooting technical issues. You will be able to remain calm and articulate, providing clear explanations of the problem and preventative measures.
• A positive attitude and can-do mindset, fostered by your proven track record of helping others resolve technical issues.
• Excellent verbal and written communication skills, allowing you to effectively communicate with a wide range of stakeholders.
• Flexibility in handling unusual situations, such as staying back later or adjusting work schedules, to accommodate out-of-the-ordinary circumstances.
• Exposure to the education sector is desirable but not a necessity.

Why You'll Love Working Here: Our Company Is More Than Just a Workplace, It's a Hub Of Inspiration And Creativity Where Employees Love To Work Here's Why

• Hybrid working (for majority of our roles) with team anchor days to support collaboration.
• Extensive training and development opportunities that enable continual growth as part of your career planning.
• Extensive discounts and benefits to maximise your money.
• A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
• Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.

CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.

Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.