Technology Support Analyst

1 week ago

Bathurst, New South Wales, Australia Careers at Council Full time
Overview

Bathurst Regional Council is seeking a personable, technically proficient and suitably qualified Level 1 Technology Support Analyst to join the Information Services team. You will be working on Council's helpdesk and assisting users via the ticketing system, over the phone and in person. This is an opportunity to join a team implementing the latest technology and practices to support a growing city during a period of technological change and disruption. The role involves supporting staff in their technological needs in a Microsoft Windows desktop environment with Active Directory, using an MDM to deploy and manage mobile technology, and assisting users with Microsoft Office 365 and printing needs.

Responsibilities
  • Provide Level 1 technology support to staff via the helpdesk, ticketing system, phone and in person.
  • Support Microsoft Windows desktops in an Active Directory environment.
  • Assist with deployment and management of mobile technology using an MDM.
  • Assist users with Microsoft Office 365 applications and printing needs.
Key Requirements
  • Certificate IV in Information Technology or similar.
  • Minimum two years' experience in a similar role.
  • Strong experience with Windows 10 down to driver level.
  • Working knowledge of Microsoft Active Directory.
  • Demonstrated history troubleshooting Windows operating systems and computer hardware and software issues.
  • Experience in a Service Desk environment resolving level 1 technical issues and fulfilling requests in a timely manner.
  • Excellent written and verbal communication skills, comfortable on the phone.
  • Current NSW Driver's Licence.
  • Current National Police Check to utilise CCTV software.

This position requires a pre-employment health assessment including a functional, audio and drug & alcohol screen.

Salary and Conditions

Salary: $1,349.60 to $1,417.96 per week + super

Position Status: Permanent Full Time

Hours of work: 35 hours per week with an RDO every third week

Application closing date: Sunday, 28 September 2025, at 11.30 pm

Contact Officer: Alex Sadler - 6333 6131

Bathurst Regional Council is committed to being a flexible, safe, equal and inclusive workplace where diversity is embraced and supported. As an Equal Opportunity employer, we encourage applications from people who are from different backgrounds including Aboriginal and Torres Strait Islander peoples and individuals of any age, race, ethnicity, religion, gender identity, disability, sexual orientation and cultural background. We are also committed to being a Child Safe organisation with zero tolerance for child abuse.

How To Apply

To submit your application for this position, please complete the questionnaire below. You will be prompted to attach your resume and copies of relevant qualifications (attaching a resume is mandatory). You must have the right to live and work in Australia for the duration of this position to apply. Apply for this role at the site provided.


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