Client Services Advisor

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Human Resources Coordinator at Zimmermann

ZIMMERMANN is seeking an enthusiastic and detail-oriented Client Services Advisor to join our high-performing Client Services team based out of our Sydney Head Office.

Our Client Services team are brand ambassadors and individuals who drive excellent experiences. With a significant global focus, you will ensure that clients anywhere in the world have access to a consistent and excellent Zimmermann experience, which they return to.

As a Client Services Advisor, your key responsibilities will include:

• To provide exceptional client service via email, phone, WhatsApp, social, and live chat
• To achieve a high level of service satisfaction for Online, Wholesale, and In-store clients
• To build client relations, generating a strong client database with loyal and repeat clients
• Effective use of clienteling systems to personalize communications including timely resolutions
• Client service responses that are in accordance with our policies and procedures – with particular focus on product, brand knowledge, and empathy
• Strive for seamless brand experience between online and retail, exceeding of client expectations
• Achieve personal sales and performance targets
• To be constantly looking to improve client services performance and reporting to senior management of suggested improvements

Skills & Specifications:

• Previous client service experience and rapport building evidence
• Client relationship management expertise and uphold high ethical standards in all client interactions.
• Interest in the luxury goods/retail sector, with a client-first mindset
• Excellent phone etiquette as well as written English and verbal, communication skills; Bilingual language is an advantage
• Experience in using client relationship & service software such as Zendesk and Omneo Clienteling
• Computer literacy with particular use of Microsoft Office, Apparel21, and Magento
• Flexibility to work non-traditional hours, including nights, weekends, and holidays as needed

What you will bring to the role:

• Excellent written and verbal communication skills
• Client service, hospitality, retail, or service industry experience
• Strong analytical and organization skills
• Ability to multi-task and perform under pressure
• High attention to detail
• Client focused mindset
• Reliability and punctuality

Why work with us?

• Work with luxury fashion alongside a passionate team.
• Bespoke development plans and access to strong mentors and industry leaders
• Ongoing Training and Development opportunities to grow your career within Zimmermann
• Generous Employee Discount
• Opportunity to progress your career within an Australian global luxury brand, including international opportunities

Only short-listed applicants will be contacted.

Zimmermann is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications ensuring a strong corporate commitment to diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process.

Seniority level

• Seniority levelEntry level

Employment type

• Employment typeFull-time

Job function

• Job functionCustomer Service, Administrative, and Sales
• IndustriesRetail, Retail Luxury Goods and Jewelry, and Retail Apparel and Fashion

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