
Client Advisor
4 weeks ago
Select how often (in days) to receive an alert:
Department: RETAIL OFFLINE
City: Sydney
Location: SG
INTRODUCTIONJOB PURPOSEThe Client Advisor builds relationships with Burberry's new and existing clients, delivering a personalised and elevated experience with commercial success.
Reporting to the store management, the Client advisor will inspire our clients by conveying passion for the brand, fashion and luxury products.
As an expert in client engagement and service, the client advisor demonstrates a high level of knowledge in styling and selling.
SERVICE AND SALES
Meet and exceed individual and store sales and other commercial KPIs
Through storytelling and passion for the brand, inspire our clients creating desire and love for Burberry with every client interaction
Provide a luxury service and demonstrate knowledge and expertise in product, fashion and styling
Follow the Client journey to elevate the Client experience in the store: Ensure a great initial impression; discover your client, be a product and styling expert and close the sale to maintain the relationship with the client.
Be efficient in following-up and delivering after-sales services to our clients
Contribute to the daily operations of the store, by maintaining high luxury standards in both front and back of house, including appropriate level of product and replenishment, support with inventory management, markdowns and stockroom maintenance when required
Follow company policies, guidelines, and procedures. Use visual techniques to maintain visual standards according to Burberry guidelines
Foster team work and a positive work climate
CLIENT ENGAGEMENT
Build meaningful relationships with Clients
Work by appointment to provide a personalised service and build relationships with our clients to promote loyalty and incremental purchases.
Capture new luxury clients to grow the individual and store client book with a commercial objective mindset
Drive retention of clients ensuring volume and spend by contacting them regularly and ensuring the appropriate follow up on sales or clients requests
PERSONAL PROFILEA proven track record in delivering sales and exceeding targets
Previous experience in Clientelling
A strong interest in fashion, art and culture
Strong product knowledge and good understanding of store retail operations
Understanding of competitor products
Experience in working as part of a team
Fluent in local language; English proficiency is desirable
Other language knowledge is desirable
Demonstrates Confidence, Curiosity, Conviction, and Care
Enjoys being part of a team
Energetic, Pro-active and self-motivated
Detail-oriented and creative with a passion for selling
Assertive with impeccable presentation and communication skills when dealing with clients and colleagues at all levels
Results driven and commercial mindset
Flexible, collaborative and adaptable approach to work
MEASURES OF SUCCESSIndividual sales performance and KPI's (Appointments, UPT, ATV & AUR)
Service targets (Guest Experience, Net promoter score)
New client acquisition (conversion and retention)
Number of appointments held on a monthly basis
FOOTERBurberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
Posting Notes: Australia || Not Applicable || Sydney || RETAIL OFFLINE || MAINLINE || n/a ||
#J-18808-Ljbffr-
Client Advisor
2 weeks ago
Sydney, New South Wales, Australia Louis Vuitton Full timePOSTEHave an impact and be a part of the Louis Vuitton Digital Store evolution by joining our Client Services team as a Client Sales Advisor**About the role**Our Client Services team are a part of our digital store solution, responding to inbound customer service and sales enquiries via phone and online channels from our valued Clients.As a **Client Services...
-
Client Advisor
2 weeks ago
Sydney, New South Wales, Australia Burberry Full timeSelect how often (in days) to receive an alert:Department: RETAIL OFFLINECity: SydneyLocation: SG INTRODUCTION JOB PURPOSE The Client Advisor builds relationships with Burberry's new and existing clients, delivering a personalised and elevated experience with commercial success.Reporting to the store management, the Client advisor will inspire our clients by...
-
Client Advisor
2 weeks ago
Sydney, New South Wales, Australia Loro Piana (HK) Ltd Full time $70,000 - $120,000 per yearLoro Piana is an Italian luxury Maison founded in 1924, known for creating the finest quality textiles, ready-to-wear collections, accessories, and bespoke garments. Our dedication to exceptional craftsmanship and use of the world's finest raw materials positions us a leader in the luxury industry. As an iconic Maison within the LVMH group, we uphold a...
-
Client Advisor
1 week ago
Sydney, New South Wales, Australia Randstad - Business Support Full time $60,000 - $80,000 per yearYour New CompanyJoin a renowned luxury retail brand globally recognised for creating beautiful, innovative timepieces for decades. Their watches range from everyday essentials to high-end luxury, each reflecting a legacy of precision and passion. You can join a close-knit team based in Sydney CBD where your love for exquisite detail and personalised service...
-
Client Advisor
2 weeks ago
Sydney, New South Wales, Australia Officine Panerai Full timeReference Code: 90284**Client Advisor - Panerai, Sydney**:- Sydney, NSW, AU- PermanentFounded in Florence in 1860 as a workshop, shop and subsequently school of watch-making, for many decades Panerai supplied the Italian Navy and its specialist diving corps in particular with precision instruments. The designs developed by Panerai in that time, including the...
-
Client Advisor
3 weeks ago
Sydney, New South Wales, Australia Burberry Full timeSelect how often (in days) to receive an alert:Department: RETAIL OFFLINECity: SydneyLocation: SGINTRODUCTIONJOB PURPOSEThe Client Advisor builds relationships with Burberry's new and existing clients, delivering a personalised and elevated experience with commercial success.Reporting to the store management, the Client advisor will inspire our clients by...
-
Mortgage Financing Expert
2 weeks ago
Sydney, New South Wales, Australia beBeeMortgage Advisor Full time $120,000 - $150,000Expert Mortgage Lending Specialist Wanted","Job Description:","The ideal candidate will be responsible for assisting clients with their mortgage lending needs, fostering strong relationships and overseeing the process from initial consultation until settlement.","">Key Skills and Qualifications","The successful applicant must possess at least 3-5 years of...
-
Senior Client Advisor
2 weeks ago
Sydney, New South Wales, Australia Loro Piana (HK) Ltd Full time $70,000 - $120,000 per yearLoro Piana is an Italian luxury Maison founded in 1924, known for creating the finest quality textiles, ready-to-wear collections, accessories, and bespoke garments. Our dedication to exceptional craftsmanship and use of the world's finest raw materials positions us a leader in the luxury industry. As an iconic Maison within the LVMH group, we uphold a...
-
Client Advisor
4 weeks ago
Sydney, New South Wales, Australia Louis Vuitton Full timeJoin to apply for the Client Advisor - Sydney role at Louis VuittonJoin to apply for the Client Advisor - Sydney role at Louis VuittonAbout The JobJoin our passionate Maison retail team and become a true storyteller, sharing the magic of Louis Vuitton with every client. Drive store success by building lasting relationships and providing exceptional,...
-
Client Advisor
3 weeks ago
Sydney, New South Wales, Australia Louis Vuitton Full timeJoin to apply for the Client Advisor - Sydney role at Louis VuittonJoin to apply for the Client Advisor - Sydney role at Louis VuittonAbout The JobJoin our passionate Maison retail team and become a true storyteller, sharing the magic of Louis Vuitton with every client. Drive store success by building lasting relationships and providing exceptional,...