Change Analyst

4 weeks ago

Melbourne, Victoria, Australia Terra Firma Pty Ltd Full time

About Us
Terra Firma is a highly respected Australian business and technology consulting firm with a 25+ year history of successfully delivering client outcomes. We offer leading business and technology consulting services covering the entire lifecycle of a program. We offer you exposure to a diverse array of clients across various industries including all levels of Government, Banking and Financial services, Not for Profit, Telcos, Technology and Utilities.

The Opportunity

Change Analyst – ServiceNow Upgrade | 6-Month Contract
We're partnering with a leading Financial Services organisation in Melbourne seeking a Change Analyst to support a critical cybersecurity uplift program. This 6-month contract (with strong potential for extension) will support the delivery of a ServiceNow upgrade - with a focus on backend improvements and the resulting impacts on people and process.

Key Responsibilities

Working closely under an established Change Manager, you'll be responsible for:

  • Supporting business change delivery across a ServiceNow transformation stream
  • Identifying and managing change impacts to ensure minimal business disruption
  • Designing and delivering tailored training content
  • Supporting communications, stakeholder engagement, and readiness planning
  • Managing and analysing data to support change planning and reporting
  • Adapting to an agile delivery environment and aligning change activities to evolving milestones

About You

  • Demonstrated experience in ServiceNow or ERP-related business change
  • Strong data management and Excel skills – pivot tables, vlookups, etc.
  • A proactive and flexible mindset – comfortable working in fast-paced, agile teams
  • Confidence working with delivery teams to meet tight timelines (targeting end-Feb 2026)

This is an excellent opportunity for a capable Change Analyst looking to gain experience in a high-impact technology project within the Financial Services sector.

What's on Offer

  • Daily Rate Contract
  • 6 months initially – potential for a further 6-month extension
  • Melbourne-based (very flexible work arrangements)
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