Resident Experience Performance Manager

Resident Experience Performance Manager

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This range is provided by SGCH. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Talent Partner - People and Culture at SGCH

Highlights

• Opportunity to be a part of a landmark Build-to-Rent project, Connect Westmead
• 35 hour working week, permanent full-time opportunity
• Enjoy non-for-profit salary packaging up to $15,900 per year of your salary tax free plus an additional $2,500 for meals, entertainment and accommodation.
• Access Health and Wellbeing programs including Employee Assistance Program- free confidential support for your family
• Paid Parental leave and other great employee benefits
• Great office locations, close to public transport including train and light rail

About the Resident Experience Performance Manager role and about you

We are seeking an experienced customer facing operational leader to join our landmark Build to Rent development in Westmead. This role will lead a team, oversee and manage all resident service programs, activities and leasing systems for Connect Westmead to optimise resident satisfaction and operational efficiency and foster a sustainable engaging community environment.

To succeed in this role, you will be an experienced operational and people leader with exceptional customer service skills and business acumen, to proactively foster community engagement.

This is a permanent full-time role, based at Westmead and requires travel to other SGCH office locations as required for team meetings and training.

If this sounds like you, please head to our website https://www.sgch.com.au/join-our-team/ to download the full position description for further details on the role and what's on offer, or contact jobs@sgch.com.au.

How to apply

To apply for this role, please click 'Quick Apply' and submit your CV and cover letter addressing the essential requirements below, by 9am Thursday 21 August 2025.

• Tertiary qualifications in a related field or equivalent operational experience. A working knowledge of the Residential Tenancy Act 2010.
• Sound experience of managing resident services in a property, hotel or student accommodation environment and of developing and implementing successful customer events and engagement strategies.
• Demonstrated leadership, organisational, interpersonal, communication and stakeholder engagement skills and digital literacy
• Proven ability to work with business acumen and a social heart and balance strategic business goals with day-to-day operational needs, and the self-motivation, compassion and resilience to continuously improve and drive the delivery of best outcomes for the business and customers.

Applications for this role will be reviewed as received; therefore, we encourage you to submit your interest at your earliest.

The recruitment process may include interviews and other forms of skills and behavioural assessments. The appointment of a suitable candidate will be subject to pre-employment screening which may include reference checks, a National Police Check, Health Assessment, etc.

Please note we may establish a Talent Pool from this process.

What we do

This is a joint venture between a global investment leader specialising in a range of property and real estate assets and a leading Australian profit-for-purpose community housing provider, St George Community Housing (SGCH), whose strategy is to create more homes to fulfill its vision of great places, thriving people, connected communities. SGCH are a profit-for-purpose Tier 1 organisation which provides sustainable, safe and affordable housing as the foundation for its 14,500 customers in 7000 dwellings across Sydney. The global investor launched its Australian BTR strategy in partnership with SGCH in 2022.

SGCH is an Equal Opportunity employer. Diversity makes us stronger, and we want an organisation that reflects the communities we serve.

Seniority level

• Seniority levelNot Applicable

Employment type

• Employment typeFull-time

Job function

• Job functionCustomer Service and Administrative
• IndustriesNon-profit Organizations, Real Estate, and Housing and Community Development

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