Registry Coordinator

2 weeks ago

Sydney, New South Wales, Australia NSW Department of Communities and Justice Full time
Overview

Registry Coordinator - NSW Civil and Administrative Tribunal — role with the NSW Department of Communities and Justice (DCJ).

Location: Sydney CBD

Employment Type: Temporary Full-Time (12-month contract)

Salary: Clerk Grade 9/10 - $129,464 to $142,665 per annum plus employer superannuation contribution and annual leave loading.

Your role

NCAT deals with a broad and diverse range of matters, from tenancy issues and building works, to decisions on guardianship and administrative review of government decisions. The Guardianship Division makes decisions about people who have a decision‑making disability and may require a legally appointed substitute decision maker. The Registry Coordinator works closely with the Registrar and Deputy Registrar to ensure a range of quality services and support across four locations with seven teams to facilitate tribunal operations.

What You'll Do
  • Manage the day-to-day performance of the team including allocating and progressing work, providing direction and guidance, resolving issues, and ensuring decisions are considered and timely.
  • Support effective working relationships with stakeholders including Tribunal Members, government agencies, community groups and tribunal users to identify needs and maximise the use of resources.
  • Participate in review, reform or monitoring projects, identifying areas to improve processes and practice, and providing advice across the teams.
  • Support staff through uncertainty and change in a high-volume, challenging and dynamic operating environment.
  • Perform quasi-judicial functions in accordance with legislation.
What We're Looking For
  • Energetic high performer who enjoys a busy, challenging role.
  • Experience managing teams in a high-volume front-line customer service role.
  • Ability to think, analyse and solve problems to develop practical solutions.
  • Interest in and/or experience assisting people with disability.
What We Offer
  • A challenging and rewarding career
  • Flexible, autonomous work environment
  • Competitive pay and conditions
  • Training and development opportunities to build and maintain capabilities
  • Health & Wellbeing and Employee Assistance Programs
Requirements

Click apply, attach an up-to-date resume (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the targeted questions below with a brief outline on how you meet the requirements of the role:

  • Provide an example of a complex or sensitive situation in which you had to exercise your judgment. Describe your decision-making process?
  • Provide an example of when you have led a team through a significant change. What was the outcome and what did you learn from the experience?
Applications close

12th October 2025 at 11:59pm.

Contact and support

For more information about the role contact the hiring manager Rebecca Clifton on (02) 9556 7631 or Rebecca.clifton@ncat.nsw.gov.au. If you have questions about the application process or require recruitment adjustments, please call Dean on 02 9765 3526 or email the recruiter. Visit the DCJ website for Recruitment adjustments and more information on working with us.

Inclusion and diversity lies at the heart of how we recruit. We continue to hire great people with a wide variety of skills, experience and backgrounds, including Aboriginal and Torres Strait Islander people, people with disability, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

A talent pool may be created for future ongoing and temporary roles and is valid for up to 18 months. Thank you for your interest in this role. We look forward to receiving your application.


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