Database and CRM Coordinator, Office of Advancement

Ref 3857/25 Database and CRM Coordinator, Division of Western Sydney and External Engagement

Western Sydney University, Parramatta, NSW

• Full-Time, Fixed-Term Position until 31 July 2026
• Remuneration: HEW Level 7 $124,203 to $133,967 a.| Includes 17% Super & Leave
• Based at Western's Parramatta South Campus
• Work on high-impact fundraising initiatives that support scholarships, research, and student success
• Use data and analytics to drive meaningful philanthropic engagement.
  

About Western Sydney University
Western Sydney University is a modern, forward-thinking, research-led institution at the heart of Australia's fastest-growing and most economically significant region. With 11 campuses across Sydney and international locations in Vietnam and Indonesia—plus planned expansion in India—it serves nearly 50,000 students, 3,500 staff, and a global network of over 200,000 alumni. Ranked in the top 2% of universities worldwide, over 85% of its assessed research is rated 'World Standard' or above. The University is ranked #1 globally and nationally in the Times Higher Education University Impact Rankings (2022-2025) for its commitment to the United Nations' Sustainable Development Goals.

About the Division of Western Sydney and External Engagement
The Division of Western Sydney and External Engagement plays a key role in building and strengthening relationships with communities, partners, and stakeholders across the region and beyond. Through a broad portfolio that spans government relations, alumni engagement, philanthropy, marketing and communications, student recruitment, and strategic partnerships, the Division supports the University's mission to drive positive impact, regional development, and global connectivity.

The Office of Advancement, within this Division, works collaboratively with Indigenous, local and global communities, industry, and education partners to drive transformative projects and initiatives. From Western's Alpha platform to The Academy, Widening Participation, and Philanthropy and Community Engagement, the Office supports the University's mission to enrich Greater Western Sydney's social, economic, and environmental wellbeing.

About the Opportunity
Western Sydney University is seeking a detail-oriented and analytical Database and CRM Coordinator to manage and optimise donor data systems, ensuring effective donor engagement and successful fundraising outcomes.

As part of the Advancement team, you will oversee the University's CRM platform (Raiser's Edge), ensuring data integrity, enhancing reporting capabilities, and supporting donor relationship management. You'll play a pivotal role in developing workflows, producing high-quality reports and dashboards, and using data insights to inform strategic fundraising initiatives.

This is an exciting opportunity to combine technical skills with purpose-driven work. If you are passionate about leveraging data to support student success and research impact, and enjoy streamlining systems for meaningful engagement, we'd love to hear from you.

Key Responsibilities
Reporting to the Manager, Prospect Development and Research, the Database and CRM Coordinator will:

• Oversee the management and maintenance of the Advancement CRM (Raiser's Edge), ensuring accuracy, security, and efficiency.
• Conduct regular data cleansing and audits to maintain data integrity and compliance with privacy regulations.
• Generate reports and dashboards to track fundraising performance, donor engagement, and campaign success.
• Optimise CRM functionality by implementing workflows and automation to enhance donor stewardship.
• Train and support staff in effective CRM usage, developing best practices and user guides.
• Collaborate with IT and external vendors to ensure CRM integration with other University systems.
• Provide data insights and analytics to inform donor engagement and fundraising strategies.

This is a full-time, fixed-term position until May 2030. The position will be based at Western's Parramatta South Campus, although travel to other campuses of the University may be required. Please review the position description for further information.

Click here to apply for the role of Database and CRM Coordinator at Western Sydney University.

About You
You are a highly organised and detail-focused professional with a strong background in CRM management, database administration, and data analysis. To be successful in this role, you will have:

• Proven experience in CRM/database management, preferably in a fundraising or non-profit setting.
• Strong analytical and reporting skills, with the ability to interpret donor data and trends.
• Technical expertise in Raiser's Edge or similar donor management systems.
• Excellent organisational and project management abilities, ensuring data-driven efficiency.
• Ability to train and support staff, fostering CRM best practices across the organisation.
• Strong attention to detail, with a commitment to data integrity and compliance.
• A strategic mindset and able to refine data processes to bolster philanthropic initiatives.
  

Why Join us?
Western Sydney University highly values equity and inclusiveness and strives to contribute to tackling inequalities and promoting wellbeing within our own institution. If you share our passion for creating a more equitable and inclusive world, and if you are ready to contribute to meaningful change, join us in our mission to promote equity, inclusiveness, and wellbeing.

Joining our team comes with a range of exceptional benefits designed to support your well-being and professional growth, including:

• Work-Life Balance: Enjoy flexible work arrangements, generous leave entitlements, and the option to work from home up to 2 days per week to support work-life balance.
• Professional Development: Take advantage of professional development and networking opportunities, including secondments, structured training, and leadership programs to enhance your skills across the University
• Staff Benefits: Enjoy health and fitness programs like Fitness Passport, library facilities, staff discounts through partnerships such as those with the Western Sydney Wanderers and Sydney Zoo, along with a wide variety of other goods and services.
• This is your opportunity to combine data expertise with philanthropy, ensuring that donor engagement is driven by strategy and insight. Apply now, ensuring you address each of the screening questions in your application.

Remuneration Package: HEW Level 7 $124,203 to $133,967 p.a. (comprising Salary of $104,953 to $113,204 p.a., plus Superannuation and Leave Loading).

Position Enquiries: Please direct specific enquiries regarding the role to Ray Villarica, Annual Giving Manager, via email r.villarica@westernsydney.edu.au.

Recruitment Enquiries: Specific enquiries or issues with your application may be directed to Tiana Woodward, Senior Advisor Talent Acquisition, via email t.woodward@westernsydney.edu.au.

Closing Date: 8:30pm, Sunday 24th August 2025.

Working Rights in Australia - Eligibility
You must provide evidence of your fulltime working rights in Australia at time of application.

Only those applications submitted via the WSU online recruitment system will be accepted.

Click here to view the Position Description

Click here to apply for the role of Database and CRM Coordinator at Western Sydney University.