Customer Service Officer

Overview

At Team Global Express (TGE), we're more than just logistics. We're a passionate team working together to keep Australia moving. We're looking for a Customer Service Officer to join our Townsville branch.

If you're a people-person who thrives on delivering great service and keeping things running smoothly behind the scenes, this could be your next career move

Benefits

• Be part of a supportive and friendly team that values your input.
• Variety in your day – from customer service to admin support, every day brings something new.
• Training, development, and growth opportunities with a national leader in transport and logistics.
• Job security with a strong, stable organisation.

Responsibilities

• Delivering exceptional customer service to both internal and external customers.
• Managing admin tasks including data entry, reconciliation, and processing subcontractor payments.
• Supporting freight office activities – ensuring all documentation is accurate and compliant.
• Handling pallet control/data entry, reporting, and general admin duties.
• Jumping in to help the team where needed – from reception duties to supporting the branch with important updates.
• Contributing to a safe workplace by following WHS policies and procedures.

Qualifications

• A strong customer focus with excellent communication skills.
• Organised, detail-oriented, and reliable – you enjoy getting things right the first time.
• Comfortable juggling multiple tasks and working in a team environment.
• Previous experience in administration or customer service is highly regarded.
• A positive attitude and willingness to learn – we'll provide training and support

Location: Townsville, QLD

Timings: Mon - Fri, 9 AM - 5 PM

Ready to make your mark? If this sounds like you, we'd love to hear from you. Apply today and join a company that values teamwork, growth, and people just like you.

Apply now to become part of Team Global Express – where your contribution keeps Australia moving forward

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We're not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/.

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What We Offer

• Competitive salary above industry standards
• Upskilling, training, mentoring and more to support your career development journey
• Fun and practical employee perks and discounts
• Flexible work, including work from home
• Inclusive parental leave policy that supports all parents & carers
• Peer recognition awards acknowledge when you go above and beyond.

An Inclusive Workplace

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our Recruitment Process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other Things To Note

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.
• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.
• TGE is listed as one of LinkedIn's Top Companies of 2023 and 2024 in Australia.

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