Assistant Store Manager

Competitive Salary + Bonus Incentive Scheme

From its origins in New York in 2002, rag & bone instantaneously distinguished itself by combining British heritage with directional, modern design. Today, the brand has become synonymous with innately wearable clothing that innovatively melds classic tailoring with an edgy yet understated New York aesthetic.

At rag & bone, we are on the pursuit of perfection from the product we produce to the people we collaborate with, and the environment we work in.We are thrilled to be opening our brand-new rag & bone store in Harbour Town Gold Coast in October 2025 and are looking for an Assistant Store Manager.

The Store Management team are responsible for representing the brand by embodying the rag and bone culture, customer experience, and lifestyle. They are responsible for managing the operational execution of the store, ensuring exceptional customer experiences, and driving profitable top-line sales growth. Additionally, they coach and develop all sales supervisors and assistants while creating an environment in which all team members are able to collaborate in order to consistently deliver best in class customer experiences.

Key Responsibilities:

Display best-in-class customer service techniques and build customer loyalty through clienteling and meaningful sales interactions.

Ensure all team members consistently deliver exceptional service and embody a client-centric mindset.

Encourage and recognize opportunities for team selling and loyalty-building.

Maintain strong product knowledge and ensure all staff are well-informed and able to communicate product details confidently.

Model and instill the rag & bone brand philosophy, aesthetic, and lifestyle.

Team Management & Development

Coach and develop sales assistants & supervisors to meet and exceed store goals.

Delegate tasks appropriately to ensure operational efficiency and employee growth.

Provide ongoing feedback, coaching, and performance counseling to all team members.

Lead recruitment, onboarding, training, and development of staff.

Foster a positive, inclusive, professional, and fun store culture.

Store Operations & Visual Execution

Demonstrate and train staff on all aspects of store operations, from register procedures to stock room management.

Work with Visual Merchandising and Buying teams to optimize product assortment and store presentation based on customer demographics and trends.

Business Strategy & Performance

Collaborate with the Area Manager and cross-functional teams to execute brand initiatives and promotions effectively.

Create and manage the execution of business plans that drive store performance and customer engagement.

Consistently act in alignment with the core values of rag & bone.

About you:

2+ years of experience in retail management, ideally within fashion or apparel.

Proven ability to lead a high-performing team to achieve sales targets, KPIs, and deliver exceptional customer experiences.

Strong leadership, coaching, and communication skills that inspire a positive, client-centric team culture.

Confident in managing all aspects of store operations—from clienteling and cash handling to stockroom procedures and visual merchandising.

Organised, detail-oriented, and proactive in problem-solving, with the ability to analyse business data to drive results.

Passionate about fashion, brand storytelling, and a deep understanding of consumer trends and preferences.

What we offer:

Exciting opportunity to be a part of a global fashion brand

Fantastic staff discounts with up to 50% off rag & bone and GUESS in-store and online

Join Our Team:

Are you a motivated individual with a passion for fashion and a commitment to delivering outstanding customer service? At rag & bone, we are pursuing perfection, and we invite you to join our team Apply now to become part of an exciting environment and elevate your retail career with a globally recognized fashion brand.

We would like to thank you for your application and wish to advise that only short-listed candidateswill be contacted.

Salary match Number of applicants Skills match

Your application will include the following questions:Which of the following statements best describes your right to work in Australia? How many years of retail management experience do you have? What's your expected annual base salary? How much notice are you required to give your current employer?

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What can I earn as an Assistant Store Manager