Functional Analyst

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Join to apply for the Functional Analyst role at NSW Department of Customer Service

NSW Department of Customer Service provided pay range

This range is provided by NSW Department of Customer Service. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

A$113,574.00/yr - A$125,720.00/yr

Functional Analyst

• Clerk Grade 7/8 salary range $113,574 - $125,720 + Super
  
• 4 X Full-Time Temporary Opportunity to 30 September 2026
  
• Parramatta or Orange location with hybrid working - 2 to 3 days weekly attendance
  
• This role sits in the Business Operations team within Government Shared Services

About the team

This newly established team supports the delivery of the strategic roadmap to consolidate and harmonise shared services operations and systems across the NSW public sector.

The MyWorkZone Product & Business Architecture team plays a critical role in aligning technology solutions with business goals. It ensures that the products delivered through MyWorkZone are fit-for-purpose, scalable, and strategically aligned with broader organisational objectives.

About the role

The Functional Analyst role sits in the MyWorkZone Product & Business Architecture branch within Government Shared Services (GSS).
The Functional Analyst will identify, analyse and document product and business processes, systems, and other functional requirements to support efficient delivery of business operations and performance in line with organisational strategies and operations.

The successful applicant will report to the relevant Product/Solution Lead.

1 X Functional Analyst - Finance (Parramatta based role)

• Experience supporting projects that deliver financial, HR ERP projects mapping business capabilities to product features and processes
• Functional Analyst experience supporting business transformation solutions, including flexible, scalable processes and technology that support efficient business operations.
• Experience in identifying areas for process improvement and applying SAP Best Practices to support efficient and standardised business operations.
• Experience in supporting change impacts, risks, issues and interdependencies across multiple project streams.
• Business Analysis experience supporting complex and sensitive consultations and negotiations with diverse stakeholders.

3 X Functional Analyst - HCM & Payroll (Parramatta or Orange based role)

• Experience supporting SAP HCM transactional services, ideally supporting large scale SAP HCM projects.
• Extensive experience in supporting end to end HR transactional services (Payroll, Payroll Production/Reconciliation and/or HCM/OM) in a complex shared services environment with a diverse client base.
• Business Analysis experience supporting complex and sensitive consultations and negotiations with diverse stakeholders.
• Experience in identifying areas for process improvement and applying SAP Best Practices to support efficient and standardised business operations.
• Business Analysis experience supporting the successful adoption of harmonised business transformation solutions, including flexible, scalable processes and technology that support efficient business operations.
• Identify, analyse and translate business processes, technical functions and a broad range of data to enhance business performance.
• Investigate problems, analyse options and provide recommendations for new and existing services
• Deliver targeted data driven insights into the underlying drivers of commercial outcomes to translate complex analysis into meaningful insights, develop appropriate recommendations and identify interdependencies to support decision making
• Commitment to customer service and ability to build and maintain strong relationships with stakeholders.
• Review and propose business improvements and contribute to the development, facilitation, coordination and communication of initiatives and strategies to ensure organisational consistency and adoption of best practice

What we need from you:

To apply, please attach a copy of your CV and a cover letter outlining your relevant experience and capabilities.
For any enquiries, please reach out to talentgss@customerservice.nsw.gov.au

Salary Grade 7/8, with the base salary for this role starting at 113574 base plus superannuation

Click Here to access the Role Description.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Wednesday, 30th July 2025, 9:59 am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact talentgss@customerservice.nsw.gov.au or 02 9494 8351.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeTemporary

Job function

• Job functionInformation Technology
• IndustriesData Infrastructure and Analytics

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