Financial Counsellor

Financial Counsellor - Family Violence (Hastings)

Join to apply for the Financial Counsellor - Family Violence (Hastings) role at Good Shepherd Australia New Zealand

Financial Counsellor - Family Violence (Hastings)

1 day ago Be among the first 25 applicants

Join to apply for the Financial Counsellor - Family Violence (Hastings) role at Good Shepherd Australia New Zealand

• Two part time roles available until June 2026 (0.8-0.9 FTE)
• Based on the Bayside Peninsula – primarily Hastings
• SCHCADS Level 5, $102,791.52 pro rata (plus super and salary packaging)
  
  

Brief Description

About the role

• Two part time roles available until June 2026 (0.8-0.9 FTE)
• Based on the Bayside Peninsula – primarily Hastings
• SCHCADS Level 5, $102,791.52 pro rata (plus super and salary packaging)
  
  

Role Purpose

This position will support survivors of family violence to navigate financial hardship and financial wellbeing. Financial counsellors provide intensive support through an in-depth face to face or phone/video assessment of a person's financial situation, case work, advocacy, and the identification of options to address financial concerns. Financial counsellors may undertake a triage process, prioritising and referring clients to other sources of support and assistance as necessary and work closely with other services through consultation and cross referral. Financial counsellors always support the person's fullest participation and empowerment in planning and decision-making using a trauma Informed approach.

The role will also contribute to the development of Good Shepherd and to the broader Financial Counselling services and capability work, and to the broader GSANZ objectives. Periodic attendance at agency functions and events will be required; and compliance with GSANZ policy, procedure and code of conduct is always expected.

Key Responsibilities

• Deliver high-quality financial counselling to clients with diverse and complex needs, including those experiencing financial abuse or family violence.
• Apply trauma-informed, culturally sensitive, and empowerment-based approaches to support clients in achieving their financial goals.
• Collaborate with internal teams and leadership to contribute to strategic and operational outcomes for Client Services.
• Advocate and negotiate on behalf of clients with financial institutions, service providers, and external dispute resolution agencies.
• Maintain up-to-date knowledge of relevant legislation, policies, and financial counselling practices, and provide accurate advice to clients.
• Build and maintain strong networks with external agencies and within the financial counselling sector to support client outcomes.
• Ensure accurate documentation and compliance with organisational standards, reporting requirements, and professional registration.
• Participate in service delivery across multiple modalities, including phone, video, in-person, and co-location sites.
• Represent the service in professional forums and working groups, contributing to systemic advocacy and sector development.
  
  

About You

• Minimum Diploma level qualifications in financial counselling
• Minimum 2 years Financial Counselling experience
• Experience working with vulnerable and at-risk clients.
• Demonstrated understanding of and ability to implement trauma informed approaches to practice
• Demonstrated understanding and experience in domestic and family violence and financial abuse financial counselling including risk assessment.
• Demonstrated capacity to have effective, person-centred conversations with people from diverse cultural, gender, social and economic backgrounds
• Significant experience in the provision of face to face, phone and video intake, assessment and case work.
• Understanding of and experience in service provision of financial counselling, financial literacy development, advocacy, and referral
• Excellent interpersonal, written, and verbal communication, negotiation, and advocacy skills
• Commitment to personal and professional development
  
  

About Us

Our 2023-2027 strategy outlines the world we want to see and our role in advancing it. We aspire for all women, girls, and families to be safe, well, strong, and connected. We strive for equity, dignity and social justice for women, girls and families by collaborating globally and acting locally, supporting our communities in Australia and New Zealand to thrive.

We want women, girls and families to live full and dignified lives, have dignified income and enjoy financial wellbeing. We aim to provide place-based, people-centred, holistic services while working at the system level to achieve bold and audacious reform. We currently offer microfinance programs and products, financial counselling and coaching, family and domestic violence support services, family and youth programs, playgroups, education programs and community houses. These services are complemented by research and strong advocacy to address the underlying structural causes of injustice, exclusion, and inequality.

Good Shepherd employees are committed to inclusive practice that responds to the specific needs, context, and circumstances of service participants. We embrace the diversity and intersectionality of individuals and recognise a person's right to a unique identity comprising culture, language, ability, community, gender, sex, sexual orientation and lived experience.

Benefits

• Salary packaging (which can add up to $15,900 in tax-free pay per year)
• Paid study leave
• Paid parental leave
• Gifted leave at Christmas and Easter
• Employee Assistance Program, a free and confidential counselling service
• + more
  
  

How To Apply

Please click 'Apply' to complete your application. Please upload your resume and a brief cover letter addressing the key selection criteria.

Applications are considered as they are received. APPLICATIONS CLOSE: 14th September 2025

To view the position description click please email recruitment@goodshep.org.au

Personal data held by Good Shepherd Australia New Zealand relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

We recognise the rich diversity of people across Australia. We are committed to ensuring that our team is reflective of the diverse community we serve and to supporting a culture of equity, inclusion and diversity.

Good Shepherd Australia New Zealand is a Child Safe employer. Employment is subject to satisfactory referee checks, a current employment working with Children Check, National Criminal History check and proof of the right to work in Australia.Seniority level

• Seniority levelEntry level

Employment type

• Employment typePart-time

Job function

• Job functionFinance and Sales
• IndustriesNon-profit Organization Management

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